tickett0

Hi @mythemeshop,

I was able to resolve the issue:
https://tickettotakeoff.com/backpack-review-minaal-1-0/

I fixed the issue with mobile responsiveness. And color schemes match what’s on desktop. All good on my end.

Please comment if still having issues. Thanks!

You can do so using table IDs and custom CSS. Example below:

#wpsm-table-3 td:first-child{width:25% !important}
#wpsm-table-3 td:nth-child(2){width:25% !important}
#wpsm-table-3 td:nth-child(3){width:25% !important}
#wpsm-table-3 td:nth-child(4){width:25% !important}

FIXED:

Update using table IDs (from short code) and custom CSS. Example below:

#wpsm-table-2 td:first-child{width:25% !important}
#wpsm-table-2 td:nth-child(2){width:25% !important}
#wpsm-table-2 td:nth-child(3){width:50% !important}

#wpsm-table-3 td:first-child{width:25% !important}
#wpsm-table-3 td:nth-child(2){width:25% !important}
#wpsm-table-3 td:nth-child(3){width:25% !important}
#wpsm-table-3 td:nth-child(4){width:25% !important}

@lifetreemkt please mark ticket as “resolved” if no further questions. ??

Confirming the code above. This is working when added to custom css.

.wpsm-comptable td:hover, .wpsm-comptable td.betterhover, .wpsm-comptable tr:hover td{background-color: transparent !important}

@amiga500 and @andreslucero,

Whew! After almost 5 hours of troubleshooting with my theme provider, I think we’ve made some headway. We completely wiped the existing child theme and replaced with something new. It seems to have fixed the css functions that weren’t displaying on mobile.

I’ll need to continue monitoring for 2-3 days to see if this remains stable. The site failed once already, but I’ll give it another chance.

Ongoing issues (though not necessarily pertinent to the ticket):
– Purge cache error still appearing. Hasn’t changed in days.
– Jetpack’s mobile optimizer still breaks the mobile site. Communicating with theme provider now to see what the deal is.

Will report back. Thanks!

@amiga500, the problem has persisted every day since Friday (possibly longer). I don’t think this is maintenance unfortunately.

• This reply was modified 8 years, 1 month ago by tickett0.

We’re making headway! Thanks @amiga500 and @andreslucero for the time you’ve taken to investigate.

I’ve disabled the mobile optimizer in Jetpack, see here:
https://drive.google.com/file/d/0B5yuCt4yll4teFBTbU9BVkttY2c/view?usp=sharing

Upon purging the cache, I get the following error:
https://drive.google.com/file/d/0B5yuCt4yll4tQzBQVmFlRFYyVWM/view?usp=sharing

This error last about 5 seconds before disappearing. Does it mean anything?

I ask because the mobile version is now working (cross your fingers!). At least as much as I’ve seen it work (there’s still a lot of custom CSS that isn’t loading).

Still waiting to hear back from my theme provider. I’ll follow up with their feedback.

___

@plauer4 What errors are you referring to? Does your question apply to mobile functionality?

Hi @amiga500, thanks for jumping in! I’ve answered your questions below:

– Database caching was enabled. I have now disabled it.
– Object caching was always disabled.
– The site “breaks” meaning, there is no css, styling, images, or widgets. You can compare it the desktop site (www.tickettotakeoff.com) to see what should be loading. When mobile IS working, there are still some css issues which I’m troubleshooting with the theme developer. But for the most part, it works fine.
– Yes, the screenshot is how the mobile page is loading, which is incorrect.

The site flipped again last night – it worked for a few hours, and now it’s down again.

@andreslucero, thanks for your feedback as well! Answers to your questions below:
– Minify has always been disabled/unchecked under General Settings.
– I worked with my hosting provider, SiteGround, to enable CloudFlare. I spoke with them yesterday, also, about the mobile theme issue. And they simply directed me back to the theme developer/plugins without mention of CloudFlare/caching.

The goal is to continue using CloudFlare and W3TC. These are well known/highly used optimization services, and I’m surprised they’re (likely) the culprit here.

As an FYI – I have an email out to my theme developer as well who continue to blame the caching plugin, W3TC. Which seems reasonable since this looks like a known issue with other W3TC users. I expect a response from my them tomorrow (Monday) when they’re back in the office to see if there’s more feedback.

Thanks again for your time!!

Liz

@nigrosimone, I’ve been communicating with the theme for a week now on the issue. They are fully compatible with w3tc.

I think we’re at a standstill on how to resolve this unfortunately. ??

@nigrosimone, additionally, minify is already disabled for this test. And it’s still not working.

@nigrosimone, I’ve alerted my theme provider to the issue, and they told me to speak with the developer of the app…

I’m kind of at a loss here…

@nigrosimone, I’ve tested that already. I changed the settings from “Automatic” to “Manual” and the problem persisted.

What specific settings have you seen successful for mobile devices under the “Minify” tab?

@nigrosimone, here you go:

Wordpress version: 4.7.1
Theme: PhotoMania Pro 2.1
Website: https://www.tickettotakeoff.com
Mobile formatting: See here (https://goo.gl/5DthuK)

Let me know if there’s any more information I can provide. Thanks!