tilalahmad

@jacksonpemberton

Please note, we have fixed your above reported issue in the latest version. Please upgrade to Aspose.Words Exporter 5.2.0 for the fix.

@dascsep

It’s been a long time since we heard from you. We hope your above issue is resolved, should we close the issue?

@citywanderer

We have not heard from you for long. Have you managed to resolve the issue? Can we close the issue?

@asrme

Currently post excerpts and the featured image export features are not supported. Both features are already listed in our near future plan. We will notify you as soon as these features are implemented.

@citywanderer

It is working fine at my end. Please ensure you are using the latest version of plugin with WordPress version 5.3 or higher and PHP version 7.2 or higher. Hopefully it will resolve the issue. However, if the issue persists, then please enable debugging in WordPress and see if you can capture any details about the issue.

Debugging in WordPress

@dascsep

Kindly deactivate and delete the plugin from both sites and reinstall on the desired one. Please also make sure that you are using the latest version of the plugin. Hopefully it will resolve the issue.

However, if the issue persists, then please confirm that are you using the plugin in the Multi-Site environment? And does it works for you in your non-Multi-Site environment?

Furthermore, please also check whether there any restrictions imposed by server on PHP environment like access to temp files, etc. If yes, please share all the restriction details.

@thombutler

Good to know that you have managed to get it working.

This all started when the WordPress Control Panel told me I needed to update PHP. I went from 5/n to 7.n, but only with the Server Company’s Help desk doing it for me.

However, we will test the scenario to try replicating the issue at our end and will fix it accordingly.

@thombutler

Please note, when you upgrade to the latest version you need to sign up again using the plugin settings page for free unlimited access of plugin. However, if you still face the issue, then please share the error message, we will be glad to assist you.

@martinsauter

Thanks for your review. Actually customer feedback helps us to fix any issue or add new features to improve the free Plugin. Please feel free to contact us for any suggestion or concern. We will be happy to address it.

@drrichbunk

Thanks for your detailed feedback, definitely it will help us to improve the plugin. We will consider your suggestions/findings in our upcoming release.

@mealplanningmagic

We have good news for you. We have removed monthly credit limit from the plugin. Now its latest version 5.0.0 has free unlimited access to Aspose.Words Cloud API to convert Pages and posts to DOCX/DOC/ODT. Please do not forget to update plugin setting, with a single click self-configuration option.

@snoland

We have fixed the issue. Please try the latest version of Aspose.Words DOC Exporter WordPress plugin. Now it has free unlimited access to Aspose.Words Cloud API to convert Pages and posts to DOCX/DOC/ODT with a single click self-configuration option.

@jacksonpemberton

We have reproduced the wrong file name issue and now investigating it. We will fix it soon and will also update you.

@jacksonpemberton

Can you please confirm which Version of Aspose.Words Exporter WordPress Plugin? We are not getting issue with the latest version. If you are using some older version than 5.0. then please upgrade to the latest version. Hopefully it will resolve the issue. It has free unlimited access to aspose.cloud API for export, along with many other improvements.

@lsingh

Can we pay for the plugin for the moment so we can crack on with the downloads?

Yes, you can chose paid plan from aspose.cloud dashboard.