Tim Strifler

Hi there,

We aren’t able to see the issue on our end. Can you try looking at your site in a “private” or “Incognito” browsing session in Microsoft Edge? Let us know what you find. Thanks!

Hi there, thanks for reaching out, and we apologize for the issue. Our team is looking into this, and we’ll update you soon. Thanks!

We had a server issue that has now been resolved. Can you test and see if this issue has been resolved? Thank you!

Hey there,

We apologize for the delay. We had a server glitch that was causing some issues. We have resolved the issue though. Can you see if the problem is now solved?

Hey there, I’m so sorry we didn’t respond to this ticket. It looks like you got this figure out, however if you still need help, please let us know.

We have just pushed an update that should solve this. Please update and let us know if the issue still persists. Thank you!

Gonna close this thread. Please feel free to reach out again if needed ??

Thanks!

Glad it fixed it! Let us know if you need anything else ??

Hi there, we have pushed an update this week with various fixed. Can you try the latest version and see if that solves it? If not, we’ll be happy to take a look. Thanks!

Gonna close this thread. Please feel free to reach out again if needed ??

Thanks!

Hi there,

Do you mind sharing what Exclusive Add-on widget this is referring to?

Hi there,

Apologies for the delayed response here. We missed this question. Unfortunately this isn’t an option yet, but we’ll be happy to add this feature in a future release.

Thanks!

Hi Carlos,

Since we’ve taken over, we’re transitioning the support to our own support system, and some tickets are still connected to the old system and they fell through the cracks a bit. My sincere apologies. I found your ticket and have responded. I’m going to close this thread on here.

Hi there, if it’s working correctly while logged in but not while logged out, then it’s likely related to an optimization plugin (because optimization plugins don’t run for logged in users). So if you have an optimization plugin that is combining JS, deferring/delaying JS, etc. then you will want to temporarily deactivate those features and flush all caches. If the issue is resolved, then you know that those features are indeed causing the problem. Then, (if your optimization plugins has this) you can exclude the files the JS files for Exclusive Addons.

Let me know if you have any questions or need any additional clarification.

Hello, our apologies. We’ve been having issues receiving support tickets since transitioning to the new system. Can you please tell me what email your ticket is under?