Tip Jar WP

@dermotmoconnor I’m not making any changes on this end. I am simply watching the changes to help guide you to get it working.

It looks like test payments are working again, but the webhook is still failing.

Can you email a screenshot of your webhook settings for the test webhook from your Stripe account?

Okay great – you have them both connected now. However you haven’t entered the signing secret for the test mode.

Note that the signing secret for test mode, and the signing secret for live mode will be different. But both need to be entered!

@dermotmoconnor I noticed you keep disconnecting the mode you are not using. Instead, try connecting to both “Live” and “Test”, without disconnecting either one.

That way you can flip “Live/Test” mode at any time without needing to do any reconnecting or webhook creation over and over. Connecting to each should be a one-and-done!

@dermotmoconnor P.S. you can have your account connected in both “Test” and
“Live” mode at the same time. You do not need to disconnect either one!

• This reply was modified 4 years, 6 months ago by Tip Jar WP.

Okay great! It looks like you just need to add the “Test” webhook’s signing secret to your WordPress’s Tip Jar WP settings. You may have accidentally entered the test signing secret for the “live” mode. (Webhooks are truly the most difficult part to set up with Stripe, unfortunately there wasn’t anything we could do to simplify this part!)

Ah it looks like your Stripe API Key was recreated, but it’s still set to use an old one. Something must have been leftover when you reconnected. Try disconnecting and reconnecting to Stripe again. (Apologies for these issues! They are very unusual!)

Oh yes. Use “123” for the security code.

@dermotmoconnor Good stuff! Now that you’ve set that up, try another test payment to see what happens. Use this test credit card to do that:

Card Number: 4242 4242 4242 4242
Expiry: 12/34
Zip Code: 12345

Once completed, in your WordPress dashboard go to “Tip Jar WP” > “Transactions” and see if all of the data is there!

@dermotmoconnor I also noticed that Apple Pay was not able to create it’s authentication file on your server. That appears to be due to some unusual file permissions on your server. If you send us an email about this, we can work with you further on resolving that. Email [email protected]

There are a few unusual things with your server. Do you mind if I ask who your webhost is? We will attempt to learn more about their system setups, which in this case, are different than typical webhosts.

@dermotmoconnor Also, you’ll need to run another test payment once you’ve re-created the webhook to confirm whether it now works or not.

@dermotmoconnor Can you just confirm the URL you set the webhook to point at?

• This reply was modified 4 years, 6 months ago by Tip Jar WP.

@dermotmoconnor Okay so we were able to get it working for your server’s set up now! If you got any emails about failures up until this point, you can disregard those as they were simply part of our troubleshooting, which is now resolved.

The only thing I am still noticing is that your Stripe webhook failed, which is the way Stripe sends certain details back to your site about the transaction.

So the transaction will have worked, but certain details about it will be missing in your WordPress dashboard until that is resolved.

If you can, try going through the onboarding wizard again, which will walk you through all of those webhook steps again. They are a bit complex, but hopefully going through it all again will help us fix that issue!

• This reply was modified 4 years, 6 months ago by Tip Jar WP.

Okay great thank you. I think we have found the core issue. It appears that because your WordPress is running in a subdirectory (/word), the POST request is getting the payload stripped upon a redirect by your server, because that redirect results in it getting switched to a GET request.

We are working on a fix and should be able to confirm it by tomorrow. Thanks for your patience.

• This reply was modified 4 years, 6 months ago by Tip Jar WP.

@dermotmoconnor Great! I was able to log in, but I cannot do anything with only “Editor” permissions. Tip Jar WP requires administrator privileges for all actions. If you can set our temporary account to have admin privileges I can investigate this further for you!

Of course when this is complete and resolved we would like you to completely delete our account.

Great! It looks like your SSL certificate is working now.

I attempted to do a test purchase, but it looks like you are set to be in “Live” mode now, so the test card was declined. The test card I used was:

Card Number: 4242424242424242
Expiry: 12/34
Zip Code: 12345

If you would like to try flipping Tip Jar WP to “test” mode in your admin dashboard and try that card, it would be the next step I want to test here.

If that still fails, I can take a look at your set-up in your dashboard for you to see if I find any anomalies! To do that you could create a temporary WordPress user account for our email, which is [email protected]

I’d be happy to take a look!