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  • Thread Starter tkjgnws

    (@tkjgnws)

    Hi there @jamesosborne, I thought I did do this – is there any way to ensure this is the case? Maybe it is because I did something in the wrong order (plugins disabled prior or after?)?

    Is this https the most common cause of sitekit having this error?

    When I go to settings from general > I show http rather than https..?

    Thread Starter tkjgnws

    (@tkjgnws)

    @jamesosborne thanks for your attempt here. I had to reinstall my OS due to another issue, and am now back at this. I tried both your suggestions (and also disabled all extensions in Firefox just in case it was getting blocked by something else), and it’s still a loop. Also updated site kit in the mean time.

    here is my current site health. as you can see ti’s the only plugin i have active as well.

    I don’t think my hosting provider provides any plugins, how would I determine this? The host is namecheap. I looked and couldn’t find any good documentation on this.

    `
    ### wp-core ###

    version: 5.3.2
    site_language: en_CA
    user_language: en_CA
    timezone: -04:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: closed
    multisite: false
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/saknepal/thero.ca
    wordpress_size: 624.54 MB (654876782 bytes)
    uploads_path: /home/saknepal/thero.ca/wp-content/uploads
    uploads_size: 57.67 MB (60475310 bytes)
    themes_path: /home/saknepal/thero.ca/wp-content/themes
    themes_size: 16.20 MB (16987633 bytes)
    plugins_path: /home/saknepal/thero.ca/wp-content/plugins
    plugins_size: 83.85 MB (87922350 bytes)
    database_size: 4.25 MB (4458764 bytes)
    total_size: 786.52 MB (824720839 bytes)

    ### wp-active-theme ###

    name: Astra (astra)
    version: 2.1.3 (latest version: 2.3.4)
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    parent_theme: none
    theme_features: astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus
    theme_path: /home/saknepal/thero.ca/wp-content/themes/astra

    ### wp-themes-inactive (7) ###

    Make (child theme): version: 1.1.0, author: The Theme Foundry
    Make: version: 1.9.25, author: The Theme Foundry
    Twenty Fourteen: version: 2.7, author: the WordPress team
    Twenty Nineteen: version: 1.4, author: WordPress Team
    Twenty Seventeen: version: 2.2, author: the WordPress team
    Twenty Sixteen: version: 2.0, author: the WordPress team
    Twenty Twenty: version: 1.0, author: the WordPress team (latest version: 1.1)

    ### wp-mu-plugins (1) ###

    SSO: version: 0.2, author: Garth Mortensen, Mike Hansen

    ### wp-plugins-active (1) ###

    Site Kit by Google: version: 1.5.1, author: Google

    ### wp-plugins-inactive (12) ###

    Akismet Anti-Spam: version: 4.1.3, author: Automattic (latest version: 4.1.4)
    All-in-One WP Migration: version: 7.17, author: ServMask (latest version: 7.18)
    Elementor: version: 2.9.6, author: Elementor.com
    Elementor Pro: version: 2.8.4, author: Elementor.com
    Google Analytics for WordPress by MonsterInsights: version: 7.10.4, author: MonsterInsights
    Jetpack by WordPress.com: version: 8.3, author: Automattic
    Really Simple SSL: version: 3.2.9, author: Rogier Lankhorst, Mark Wolters (latest version: 3.3)
    Smush: version: 3.6.1, author: WPMU DEV
    Starter Templates: version: 2.0.2, author: Brainstorm Force (latest version: 2.1.0)
    WP-Optimize – Clean, Compress, Cache: version: 3.0.16, author: David Anderson, Ruhani Rabin, Team Updraft
    WP Encryption – One Click SSL & Force HTTPS: version: 4.0.0, author: Go Web Smarty
    Yoast SEO: version: 13.2, author: Team Yoast (latest version: 13.3)

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1684
    imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-11-14 https://www.imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 503 GB
    imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    imagick::RESOURCETYPE_FILE: 12288
    imagick::RESOURCETYPE_MAP: 503 GB
    imagick::RESOURCETYPE_MEMORY: 252 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.70

    ### wp-server ###

    server_architecture: Linux 2.6.32-954.3.5.lve1.4.72.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 5.6.40 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 192M
    max_input_time: 300
    upload_max_size: 512M
    php_post_max_size: 512M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: true
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.3.22-MariaDB-log-cll-lve
    client_version: 10.3.11-MariaDB

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/saknepal/thero.ca/wp-content
    WP_PLUGIN_DIR: /home/saknepal/thero.ca/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    ### google-site-kit ###

    version: 1.5.1
    php_version: 5.6.40
    wp_version: 5.3.2
    reference_url: https://www.thero.ca
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console
    required_scopes:
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    search_console_property: none

    `

    Thread Starter tkjgnws

    (@tkjgnws)

    OK, so I enabled debug, then to be sure I went through and removed all plugins (even though they were disabled before), including this one. Reinstalled this one, did the steps above, and no error. Worked fine! Thank you.

    So does this mean that every 90 days when I need to renew manually, I need to follow this process to keep non www operating?

    Thread Starter tkjgnws

    (@tkjgnws)

    Thank you for your followup. When doing this process, I receive the following error after clicking to generate the SSL:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    WHen I go to my admin email, I received no message (as of yet, this was only 5 minutes ago). The site still loads correctly, and I am also able to access wp backend.

    Do you have an idea what might be happening? It could be that I do not have www and non www enabled.. i am not sure?

    How did you resolve this?

    How did you end up resolving this?

Viewing 6 replies - 1 through 6 (of 6 total)