tlmrod

Thank you for all your help. I changed the theme and it now works.

Just to confirm my previous post, I got the checkout error both times but the payment was actually successful both times.

Hi Roxy,

I have done 2 tests using test cards and got the error both times. It is “Error Processing Checkout”.

I have uploaded the original report and screenshots to my dropbox account. The links are below.

https://www.dropbox.com/scl/fi/aprlhfvbyamwuy68epbwm/SystemStatusReport_www.tlmsolutions.com.au_2023-11-09T23-51-28.txt?rlkey=chaorwc4wr2rp3bg905pz85lf&dl=1

https://www.dropbox.com/scl/fi/3dzbkda8eeyydcftrnfto/Screenshot-2023-11-10-095656.png?rlkey=ookvbepstmsva8cninbechrd2&dl=1

Hi Roxy,

Our website doesn’t receive a lot of orders as most customers still prefer to phone us (unfortunately). We have only had 2 orders online since November 6^th and they both reported errors which resulted in them placing the order again. This caused duplicate orders with payment actually being processed successfully for all of them.

I have checked the Stripe webhooks as instructed and all 3 are green and enabled.

I have the screenshots of the order notes and the system report but I can’t find how to attach them to this message.