T.McGuire

Fantastic! I have upgraded the plugin to the latest version and it activated successfully.

Fantastic! I look forward to the update!

I believe it is [redacted]

• This reply was modified 8 months, 2 weeks ago by T.McGuire.

The error reported in the debug log is:

[09-Jul-2024 20:54:31 UTC] PHP Parse error: syntax error, unexpected ‘Class’ (T_CLASS), expecting identifier (T_STRING) in /home/website/public_html/wp-content/plugins/serve_static/class/Activate.php on line 3

I’ve retyped the opening 10 lines of the Activate.php file in case there were some hidden spaces or some text encoding that wasn’t showing but it still not activating.

You’re awesome. Super quick to patch and great communication.

-Tom

Any update on this? I reached out to the developer and no response from them either. What’s up!? Can we get this fixed? It’s a pretty bad vulnerability.

Doesn’t look like it. The last update to the plugin was 4 months ago with no update since.

Update. I had the bright idea to take a look at the Apache mod_security logs and it turns out there are a set of rules that monitor the ‘METHODS’ for GET and POST data that is causing the 403 to be returned.

When disabling this particular mod_security config file the settings save and stay saved!
rules/REQUEST-911-METHOD-ENFORCEMENT.conf

Keeping the config disabled is not something I am okay with. I have instead whitelisted my IP in the mod_security user conf.

In conclusion, these rules are part of the standard config for WHM/CPanel servers and it seems could be the cause for errors relating to this plugin. I would recommend the plugin developer investigate the issue further as the benefits of fixing this PUT method would greatly improve the plugin use.

Here is a video showing the issue: https://streamable.com/7epazv

I have done everything above on several websites. No errors are reported except for that 403 in the server logs. I’m not sure that’s even related.

I have activated the logs for the shipping & tax plugin and no errors are ported in the logs. Debug is turned on in wp-config.php as well.

This morning I setup fresh website with only the necessary plugins and the problem still exists.

After adding a new package and saving it, I do see the green ‘saved’ message. But then on refresh the package is gone.

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://www.hivedrive.com
Site address (URL): https://www.hivedrive.com
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.86.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 5.7.40
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wptest_
Total Database Size: 2.56MB
Database Data Size: 2.24MB
Database Index Size: 0.32MB
wptest_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wptest_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wptest_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_options: Data: 2.06MB + Index: 0.07MB + Engine MyISAM
wptest_postmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wptest_posts: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wptest_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wptest_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wptest_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wptest_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wptest_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 3
mailpoet_page: 1
page: 8
post: 3
product: 1
revision: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (4) ###

Jetpack: by Automattic – 11.5.1
WooCommerce Payments: by Automattic – 5.0.3
WooCommerce Shipping & Tax: by WooCommerce – 2.0.0
WooCommerce: by Automattic – 7.1.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 4.2.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.hivedrive.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — Texas

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-22 17:39:05 +00:00
Options: ?
Notes: 17
Onboarding: completed

### WooCommerce Payments ###

Version: 5.0.3
Connected to WPCOM: Yes
Blog ID: redacted
Account ID: acct_redacted

### Action Scheduler ###

Complete: 19
Oldest: 2022-11-21 17:39:08 +0000
Newest: 2022-11-21 18:03:13 +0000

Failed: 1
Oldest: 2022-11-21 17:48:12 +0000
Newest: 2022-11-21 17:48:12 +0000

Pending: 3
Oldest: 2022-11-21 18:57:47 +0000
Newest: 2022-11-22 17:57:47 +0000

### Status report information ###

Generated at: 2022-11-21 18:49:37 +00:00

I’m having a similar issue where I can’t seem to get my packages I add to stay added. Once I save them and then navigate away from the setting page and return, the packages are gone. The Label size etc all stay persistent. But not the packages.

Thoughts?

-Tom

Yes, this makes sense as you explained it. However, I think having the checkbox stating that the customers will be auto subscribed on sync is a bit misleading. Maybe re-wording it’s purpose will give some clarity in the future.

Great tip on updating the meta on the customers to reflect their subscription status however!

100% Totally agree.

I figured it worked in that manner. Thanks for making such a useful tool. Now I just have to find a place to use it!

After an exhaustive process of turning on and off plugins, it seems that the error is from a conflict with the ‘WooCommerce Checkout Manager’ plugin. Which makes sense since it is used for modifying fields related to customer info.

I disabled it and the issue has gone away. I’ll try another solution to re-order my check out fields.

Thanks for your attention on this.

I wish that was the issue. I keep a close eye on the JS console and browser inspector which led me to remove that plugin and test without it – no change in behavior. I’ll do more plugin pruning and see if there may be an errant jquery call somewhere that is causing the issue.