toecheese

Changed WordPress theme to Twenty Fifteen. Disabled all plugins. Same result.

I don’t have an .htaccess file.

Nothing unusual about the structure. In fact I can put a file right in the root–like https://www.garypollak.com/P8122198.JPG, and I still have the same problem. Near as I can tell, my ISP (1and1) routes all calls to my domain through WordPress, and WordPress can’t see anything that lives outside of its folder. Before I set WordPress as my default destination for my domain, I never had this problem.

Yes, I’m linking to the correct location.

Here’s an actual example: I have a file located in files/IMG_0014.JPG.

The path is https://www.garypollak.com/files/IMG_0061.JPG. So I should just see the photo (it’s a picture of a cat). Instead I see my WP site, with a 404 error.

I just sent you a PM with the webpage URL, if that helps.

Thanks for the reply. It’s WordPress 4.2.2. I’m setting up a new site. I’m using the Travelify theme, although the problem still persists if I switch to the default twenty fifteen theme.

I set it up by entering the URL addresses to my videos (two .mp4 videos, located on my own site) on the New Videos page. I added each to a playlist named “Demo Reel.” If I open the playlist, I see the two videos there. Then I created a web page and clicked “Insert Video” and added the playlist. I see the shortcode inserted. But when I view it (I tried both Chrome and Firefox), all I get is the loading icon.

If I click the Insert Video button and select one of the individual videos, they load and play fine. Even if I put both an individual video and the playlist on the same page, the video loads, but the playlist does not.

I tried editing and resaving the playlist as you suggested, but it still does the same thing.