tograczyk

Hi @itped84,

Thanks for contacting us, could you please specify exactly which Klarna Payments plugin you are currently using?

Under what circumstances our plugin does not work as expected?

Any screenshots will be helpful.

If you manage to provide additional information on this issue, we may be able to pinpoint the cause of the conflict.

Best regards,
Tomek

Thank you @mirkovbrangmailcom for your review! We are glad to hear that our plugin meets your needs ??

Hi @tonisdad123,

NPS stands for Net Promoter Score. It is a metric we use for feedback that helps us choose the direction of plugins’ development and to plan further improvements.

More information on this can be found in our Privacy Policy: https://flexibleshipping.com/terms/privacy/

This particular update does not affect the functionality of the plugin, therefore the Release Note is brief.

Best regards,
Tomek

Cze?? @luxworx,

W?a?nie opublikowali?my now? wtyczk?, która wprowadza funkcje, o które nas pyta?e?.

Jest dost?pna pod adresem flexibleshipping.com.

W razie potrzeby, skontaktuj si? z nami bezpo?rednio tutaj: https://flexibleshipping.com/support/, aby uzyska? wi?cej informacji, poniewa? nie mo?emy omawia? rozwi?zań premium w tym miejscu.

Serdecznie pozdrawiam,
Tomek

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Hi @luxworx,

I’m just letting you know that we’ve recently released a new plugin introducing the functionalities you’ve asked us about.

It is available at flexibleshipping.com.

If needed please contact us directly at https://flexibleshipping.com/support/ for more information since we’re not supposed to discuss about the premium solutions here.

Best regards,
Tomek

Hi @szczepanski,

I’m just letting you know that we’ve recently released a new plugin introducing the functionalities you’ve asked us about.

It is available at flexibleshipping.com.

If needed please contact us directly at https://flexibleshipping.com/support/ for more information since we’re not supposed to discuss about the premium solutions here.

Best regards,
Tomek

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Tomek

Hi @heatherms27,

Of course, please let us know when you manage to test it. Once we have that information, we can take the appropriate steps.

Best regards,
Tomek

Hi @heatherms27,

Thank you for checking this for me.

If the same message appears for the default WooCommerce method, it indicates that the issue is not with our plugin.

In that case, I suggest that you contact the authors of the Stripe by WooCommerce plugin about this.

I’m sorry you’re being sent back like this. However, we won’t fix it with changes to our plugin, if the Stripe plugin doesn’t work for default WooCommerce shipping methods.

Best regards,
Tomek

Hi @heatherms27,

Thanks for your confirmation.

While we are trying to recreate this issue in our test environment, could you please check on your website whether for the default WooCommerce “Flat rate” shipping method, you are also getting the same message?

Best regards,
Tomek

Hi @heatherms27,

Thanks for the answer and checking the address settings.

Could you please confirm that this is the plugin that you are using:
https://www.ads-software.com/plugins/woocommerce-gateway-stripe/

After your confirmation, we’ll try to investigate this further.

Best regards,
Tomek

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards,
Tomek

Hi @whynotdenim,

Our plugin takes all the information about the products in the cart and the store itself and passes it to the DHL Express API. The API responds and our plugin shows all the rates returned by the DHL Express API.

Due to the above, the issue of displaying the discounted rates may concern the settings of your DHL Express account.

In terms of the availability of specific DHL services – the issue of DHL Express services returned by API does not depend on our plugin. If the DHL Express Worldwide service is not being displayed for specific postcodes it means that it was not returned by the DHL Express API for that country / postcode.

Best regards,
Tomek

Hi @heatherms27,

Thank you for your answer and additional description of this issue.

We’ve moved from the Flexible Shipping group shipping method to single shipping methods, so unfortunately the test you mentioned will not be possible.

As for the screenshot you sent – was the address entered first in the cart / on the checkout page or was it entered in the Google Pay popup? Can you check both of these scenarios?

You mentioned that you reported this issue to the creators of the Woocommerce Stripe plugin. Could you, as their client, ask them to contact us directly about this?

Best regards,
Tomek

Hi @heatherms27,

When it comes to a message on the product pages, it will not be something that you can solve with our plugin because Flexible Shipping operate on the cart/checkout page.

You mentioned that you contacted the Stripe by WooCommerce developers who pointed out that there was an issue with our plugin. Could you please ask them about the exact technical issue they indicate?

If they do not provide you with this information, could you ask them to contact us directly?

Best regards,
Tomek

Hi @coatedpill,

As I mentioned, this is a feature of the PRO version of the plugin and we can not discuss about the PRO version on this forum.

This forum is dedicated only to the free version of the plugin.

For more information, please write to us directly https://flexibleshipping.com/support/.

Best regards,
Tomek