toibox

Yeasin,

Thank you for your input as well as for your numerous efforts in attempting to help me before. I’m very sorry to be engaging you like this but as you know I repeatedly sent verified development environment credentials. I also replied with additional video documentation showing that the underlying issue was not resolved. Since resolution seemed to go nowhere I made my decision to proceed with requesting the refund.

I don’t like giving negative feedback unless it is factual, warranted and based upon my own, direct experience. Upon further reflection, perhaps a 1 star rating was rather harsh (I have bumped up the rating to 2 stars, as of this writing) considering your numerous attempts along with the promising-nature of this product. With that said, it is execution and support that matter most, to me, as a customer/user/implementor.

I based my rating of this plugin on my personal experience in that: it did not work as expected (back in late October of 2020), the big issues I was having were not resolved despite my thoroughness of documentation (to include multiple videos) and because of my disappointment with the refund policy.

At this point I do not want a refund, rather I hope that you take this and all of my emailed feedback in earnest. Of course, any and all of this can be spun for interpretation but that wouldn’t serve you or the community in striving for better business or a better WordPress.

Thank you.