Thank you @aakash8
I have no idea what is my own individual ticket.
Also I got an email suggesting that my WPBakery plugin needs updating. Do you know if, in order to update, I must purchase the license or should my theme author do that?
Another question I have, concerning the guide you have sent me, is extending my PHP memory in case that is the cause of death. ?? That is far too complicated for me, is there chance that you guys can do it for me?
Thank you.