Tom Tattle

Thanks for getting back.

I have the virtue theme on another website hosted elsewhere, and the contact form works.

So, we can say the issue is with the host server. Too bad the host is the second largest host in the US. I contacted them, and they told me I needed to make an email account that matched the domain (I could not use a gmail address)

I proceeded to create a round cube email account on the server like they said, and then retested the contact form. Even with the new email like they instructed, the contact form does not work.

I will try the trace route option. Thanks for that.

I know about contact form 7, problem is people follow my tutorial that has over 6000 hits on youtube, showing them how to build the contact form using the theme template. (a much easier way of doing it, instead of adding and configuring contact form 7.)

Thanks for your time, I will focus on the host provider coming up with a solution.

Best,
Tom

I am not sure if I was clear in that last post. I used the plugin to test my server, and it was able to send emails. The Virtue theme contact form however, still does not work.

Do you have any other suggestions?

Thanks,

Tom

I tested the check email plugin and was able to get an email using the plugin.
I uninstalled the toolkit plugin, then reinstalled it….still no luck????

Thanks,

Tom

I installed the check email plugin and the test email worked through the plugin.

“This test email proves that your WordPress installation at https://www.plumberwebdesigns.com can send emails.”

OK, the plugin above works, still no luck with my contact form, or the person that contacted me reporting the same. (different hosting account, same host)

Just to confirm, We have both checked Misc. settings and the email field is filled in. The emails are not going to our spam folders.
This was working in the past.

Hannah, the link is above.

Thanks so much for your time on this matter.

Tom

I should also note that I tested for plugin conflict and deactivated all plugins with no success.

Kevin,

Thanks for the quick reply. Yes, Theme Options email is setup in Misc Settings.

Hannah and Kadence Themes.

Thanks for your prompt reply. I have spent hours on this issue and your suggestion worked like a charm. This is one of the reasons I will be using the Virtue theme in my tutorials, the support is great.

Cheers,

Tom Tattle