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Viewing 15 replies - 16 through 30 (of 31 total)
  • Thread Starter tomenr

    (@tomenr)

    Ok. I try to figure it out.

    The main problem is that I can not log in in my production website neither in the wordpress dashboard.

    I have only access to the staging website

    Thread Starter tomenr

    (@tomenr)

    The tool I have use is called Web Inspector for IOS. I reconize the loading time is low, but I don’t get why it waits around 6 seconds for browsing the website.

    Thread Starter tomenr

    (@tomenr)

    https://snipboard.io/DbdZYe.jpg

    Sorry, I try to explain it better.
    Inspecting the website (as you can see from the attached picture) I see the website needs almost 5 seconds in order to start loading the page. This is something I don’t get. It looks like something is slowing down the loading’s beginning.

    Regarding the PHP 8 I still get issues with my theme. Need to contact them in order to solve them.

    Thread Starter tomenr

    (@tomenr)

    Hi,

    This is what I get when I install php version 8 and I try to enter the shop section of our website: https://snipboard.io/Vq7hkK.jpg
    The rest of the website runs perfectly. It affects just the woocommerce shop.

    I have first of all changed the theme. I actually use flatsome-child and changing on the parent one I have noticed I don’t get any error.

    Thread Starter tomenr

    (@tomenr)

    What I have forgotten to say, is how the wordpress-dashboard also loads very slowly. Could be maybe a problem with RAM or PHP version?
    Unfortunately I still can not download PHP 8 because of some problems with WooCommerce

    Thread Starter tomenr

    (@tomenr)

    I have tried in the meantime to correct the path in my child-theme /html/wordpress/wp-content/themes/flatsome-child/functions.php and part of the file was not present. From now I don’t get any error regarding style.css and script.js

    Looking at the pagespeed result it looks like the website responds very good but I get still issues regarding the loading time.

    When inspecting the website via Inspect Element > Timelines I see the website need between 4/5 seconds in order to load the page and the section “Layout & Rendering” says “style is no longer valid” “style has been recalculated”.

    Thread Starter tomenr

    (@tomenr)

    Thank you for the answer. I try to test it on my staging site and I give you as soon as possible a feedback.

    Thread Starter tomenr

    (@tomenr)

    Thank you so much.
    I have noticed that the plugin Klarna Payments released a new update. Now it works correctly.

    Thread Starter tomenr

    (@tomenr)

    The shop webpage displays prices included VAT (gross prices). I would like to create a switcher allowing the customer to choose whether to see products with VAT (gross price) and without VAT (nett price). Currently I use the plugin B2B which allows me to create distinct customer groups to which I can show predefined prices. Everything, however, takes place after registration.

    WordPress Environment
    
    WordPress address (URL): https://www.smart-things.com
    Site address (URL): https://www.smart-things.com
    WC Version: 7.4.0
    REST API Version: ?</img> 7.4.0
    WC Blocks Version: ?</img> 9.4.3
    Action Scheduler Version: ?</img> 3.5.4
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    WP Cron: ?</img>
    Language: de_DE
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    Server Environment
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 32 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1500
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
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    Post Type Counts
    
    acf-field: 1
    acf-field-group: 2
    acoplw_badges: 1
    acoplw_prod_list: 1
    attachment: 3253
    awl-labels: 20
    blocks: 18
    cartflows_flow: 1
    cartflows_step: 3
    cookielawinfo: 6
    customer_groups: 3
    customize_changeset: 29
    custom_css: 1
    ditty: 1
    ditty_display: 3
    ditty_layout: 3
    ditty_news_ticker: 3
    elementor_library: 2
    featured_item: 33
    ifso_triggers: 1
    language_switcher: 3
    mgmlp_media_folder: 9
    nav_menu_item: 46
    oembed_cache: 30
    page: 90
    polylang_mo: 2
    post: 10
    product: 178
    revision: 10982
    shop_coupon: 6
    shop_order: 464
    shop_order_refund: 16
    shortcoder: 1
    sidebar: 1
    site-review: 3
    tablepress_table: 13
    testimonial: 3
    ux_template: 73
    wc_product_table: 1
    wpcode: 2
    wpcr3_review: 1
    wpforms: 3
    wp_block: 3
    wp_global_styles: 33
    yith-wcbm-badge: 1
    
    Security
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
    Active Plugins (48)
    
    WPML Multilingual CMS: von OnTheGoSystems – 4.5.14
    WPML SEO: von OnTheGoSystems – 2.1.0
    a3 Lazy Load: von a3rev Software – 2.7.0
    Advanced Woo Labels: von ILLID – 1.62
    FiboSearch - AJAX Search for WooCommerce: von FiboSearch Team – 1.22.3
    B2B Market: von MarketPress – 1.0.11.1
    Change wp-admin login: von Nuno Morais Sarmento – 1.1.2
    CookieYes | GDPR Cookie Consent: von CookieYes – 3.0.8
    Ditty: von Metaphor Creations – 3.0.34
    Duplicate Page: von mndpsingh287 – 4.5.1
    Email Verification for WooCommerce: von WPFactory – 2.5.0
    Enhanced Media Library: von wpUXsolutions – 2.8.9
    Site Kit von Google: von Google – 1.94.0
    If-So: von If So Plugin – 1.6
    WPCode Lite: von WPCode – 2.0.8.1
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: von Kadence WP – 3.0.12
    Kadence WooCommerce Email Designer: von Kadence WP – 1.5.7
    Klarna Payments for WooCommerce: von krokedil
    klarna
    automattic – 3.0.1
    
    Listo: von Takayuki Miyoshi – 1.6
    OSM: von MiKa – 6.0.1
    Page Title Splitter: von Chris Steman – 2.5.6
    PHP Compatibility Checker: von WP Engine – 1.5.2
    Post Tags and Categories for Pages: von curtismchale – 1.4.1
    Product Visibility by Country for WooCommerce: von WP Wham – 1.4.8
    Redirection: von John Godley – 5.3.9
    YYDevelopment - Show Pages ID: von YYDevelopment – 1.5.5
    Simple CSS: von Tom Usborne – 1.1.1
    Site Reviews: von Paul Ryley – 6.5.0
    Styler for WPForms: von Sushil Kumar – 2.0.4
    TablePress Extension: Responsive Tables: von Tobias B?thge – 1.8
    TablePress: von Tobias B?thge – 2.0.4
    Use Any Font: von Dnesscarkey – 6.3.01
    Velvet Blues Update URLs: von VelvetBlues.com – 3.2.10
    W3 Total Cache: von BoldGrid – 2.3.0
    WooCommerce Weight Based Shipping: von weightbasedshipping.com – 5.4.0
    WooCommerce Cart Abandonment Recovery: von CartFlows Inc – 1.2.22
    German Market: von MarketPress – 3.21
    WooCommerce Multilingual & Multi-Currency: von OnTheGoSystems – 5.1.2
    WooCommerce: von Automattic – 7.4.0
    Yoast SEO: von Team Yoast – 20.1
    WP Extra File Types: von Davide Airaghi – 0.5.2
    WP-Dateimanager: von mndpsingh287 – 7.1.8
    WP Frontend Delete Account: von Sanjeev Aryal – 1.7.0
    Backup Duplicator & Migration - WP STAGING: von WP-STAGING
    WPStagingBackup – 2.12.0
    
    WPForms Lite: von WPForms – 1.8.0.1
    WPML Media: von OnTheGoSystems – 2.7.1
    WPML String Translation: von OnTheGoSystems – 3.2.3
    YITH Pre-Order for WooCommerce: von YITH – 2.9.0
    
    Inactive Plugins (3)
    
    UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
    DavidAnderson – 1.22.24
    
    WooCommerce for Logged-in Users: von Rahmon – 1.3.0
    WP Super Cache: von Automattic – 1.9.3
    
    Dropin Plugins (2)
    
    advanced-cache.php: advanced-cache.php
    db.php: db.php
    
    Must Use Plugins (1)
    
    WP STAGING Optimizer: von René Hermenau – 1.5.1
    
    Settings
    
    API Enabled: ?</img>
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    simple (simple-en)
    simple (simple-2)
    variable (variable)
    
    Taxonomies: Product Visibility: outofstock (outofstock-en)
    rated-5 (rated-5-en)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop-Basis: #27370 - https://www.smart-things.com/en/shop/
    Warenkorb: #22673 - warenkorb/
    Kasse: #22516 - kasse/
    Mein Konto: #22518 - mein-konto/
    Allgemeine Gesch?ftsbedingungen: #13163 - allgemeine-geschaeftsbedingungen/
    
    Theme
    
    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ?</img>
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.16.6
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ?</img>
    
    Templates
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome-child/woocommerce/emails/customer-processing-order.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    Product Visibility by Country Settings
    
    Product Visibility by Country: yes
    Hide catalog visibility: yes
    Make non-purchasable: yes
    Hide visibility in "WooCommerce Blocks": yes
    Modify query: no
    Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.:
    Modify widget query: no
    Hide price: no
    Content:
    Info on single product page: no
    Content: The product is not available in your country.
    Info on archives: no
    Content: The product is not available in your country.
    Admin products list column:
    Select box type:
    Hide product terms:
    Hide products:
    Debug mode:
    Disable URL:
    Queries:
    Check post type:
    Use simple redirect:
    
    Klarna Payments Request Log
    
    2023-02-20 11:28:52: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:28:52: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:28:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:28:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:28:24: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:28:23: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:51: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:51: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:50: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:50: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:37: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:37: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:26: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:27:26: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-20 11:26:40: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: DE<br /> Test Countries: No countries selected</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> multichannel-marketing<br /> mobile-app-banner<br /> navigation<br /> new-product-management-experience<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: minified-js<br /> product-variation-management<br /> settings</p> <p>Daily Cron: ?</img> Next scheduled: 2023-02-22 13:59:44 +01:00<br /> Options: ?</img><br /> Notes: 116<br /> Onboarding: completed</p> <h3>Action Scheduler</h3> <p>Complete: 3.405<br /> Oldest: 2023-01-22 15:53:25 +0100<br /> Newest: 2023-02-22 09:56:36 +0100</p> <p>Failed: 69<br /> Oldest: 2022-09-28 10:09:34 +0200<br /> Newest: 2023-02-22 09:05:49 +0100</p> <p>Pending: 8<br /> Oldest: 2023-02-22 10:23:15 +0100<br /> Newest: 2023-02-28 11:26:52 +0100</p> <h3>Status report information</h3> <p>Generated at: 2023-02-22 10:23:17 +01:00<br /> `</p>
    Thread Starter tomenr

    (@tomenr)

    Problem is actually solved.
    I use German Market plug in and I enabled the use of Direct Bank Transfer.

    Thread Starter tomenr

    (@tomenr)

    Thanks! I opened a report and I see what they say.
    About Apple Pay: the payment method was not activated but somehow it was available on the checkout page.
    Just another question:
    When I activate the payment method “bank transfer” it works only for registered users. Is that a standard practice or is it me having an issue?

    Thanks

    Thread Starter tomenr

    (@tomenr)

    Hi,
    I tested as you mentioned in the answer.

    I have found out that the problem comes from the plugin “WPML Multilingual CMS”.
    When I deactivate it I can see clearly the page “overview” on Payments.

    Unfortunately this plugin is quite important for us because we have a website in two languages.

    You say there is nothing particular unusual. What I noticed yesterday it was the Apple Pay Express checkout, without having been activated.

    Should I now write to WPML?

    Thread Starter tomenr

    (@tomenr)

    Here is the error:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.smart-things.com
    Site address (URL): https://www.smart-things.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.13
    PHP Post Max Size: 32 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1500
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.25-28
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_
    Total Database Size: 482.69MB
    Database Data Size: 447.09MB
    Database Index Size: 35.60MB
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    ### WooCommerce Payments ###
    
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    ### Action Scheduler ###
    
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    Oldest: 2022-03-01 09:39:16 +0100
    Newest: 2022-03-31 14:18:06 +0200
    
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    ### Status report information ###
    
    Generated at: 2022-03-31 14:19:13 +02:00
    
    Thread Starter tomenr

    (@tomenr)

    Hi,

    you are right.
    I missed this step.

    Thanks a lot!

    Thread Starter tomenr

    (@tomenr)

    Here are the screenshots

    https://snipboard.io/WF5CYd.jpg
    https://snipboard.io/U2hRK6.jpg

    • This reply was modified 3 years, 4 months ago by tomenr.
    • This reply was modified 3 years, 4 months ago by tomenr.
    • This reply was modified 3 years, 4 months ago by tomenr.
    • This reply was modified 3 years, 4 months ago by tomenr.
Viewing 15 replies - 16 through 30 (of 31 total)