tommyvaughan

That statement is true and my experience. If you don’t send a pile of $, you won’t get a timely response. I think you even say that in a round-about way in your excuse laden response.

I would hope that you would have a better response for those that are crazy enough to send you a pile of $ up front. But I’d really doubt it based on how you treated me. There are others on here with the same type of complaint. I’m not alone.

You did help out a bit at the top. Told me it would be a “few hours” to get back to me which was fine. Then I got NO RESPONSE for 2 DAYS. Nothing. Tried email, tried the chat thing again a few times. Nothing. I’m left wondering what to do. 2 days is not a “timely manner” when told it would only be a few hours. If you can’t agree with that then you really have a bigger problem than I imagined.

THEN TWO DAYS LATER….YOU ADMITTED TO ACCIDENTALLY CLOSING THE TICKET. Important point there you failed to mention.

If I needed to send money to get a more timely response, I wish that you would have told me up front. Not AFTER things went south on your end and you get a bad review. So, instead of an apology from you, I get blamed for not being a “paid customer”, excuses about why your support sucks, and rosy lies instead of explaining what actually happened.

Being blamed for you dropping the ball is pathetic.

• This reply was modified 4 years ago by tommyvaughan.

Let me unconfuse you and anyone else who might read this. It took you 1 week and 2 days to respond to this bad review. That should tell everyone about what to expect whether paying you or not.

1. I did not pay you any money. You didn’t ask me to. But you are asking others it seems and that’s why I warned them. If you’re not going to step up to the plate when enticing someone to use your free plugin why would anyone trust you for reasonable support later? Show us you can do the work first.

2. Your chat system displays a time frame of response at the top (i.e. 10 minutes, 1 hour, etc.) So why would I not be disappointed in being completely forgotten?

3. You’re not being honest with the chat interaction timeline. You, or your employee told me on the chat that they forgot about me after numerous times of trying to contact you. So, at least be honest about it. An apology is due, not a ridicule for not giving you money. Here’s the response aka “experience as our customer”:

On Thu, Feb 11, 2021 at 12:59 PM, “Konstantin TemplateInvaders” <konstantin.templateinvaders@templateinvaders-cbc0567b14e7.intercom-mail.com> wrote:
Hi,
Sorry, I’ve closed this support ticket and forgot to sent you the code.
Kind regards,
Konstantin.

4. A chat experience is a customer experience. You don’t close support tickets without sending the needed info. That’s how customers get pissed off.

–Tommy

• This reply was modified 4 years ago by tommyvaughan.

I just switched to this plugin and I’m liking it better. Lots of customization options. https://www.ads-software.com/plugins/social-media-widget/

Same issue here.