tonyhollick

“I am sorry that you do not believe that improving the speed and response of your website for 30-60% is something worth paying for.”

Okay, now you’re making me angry. Your arrogance astounds me!

Fact: Only 8% of disgruntled customers bother to give offer negative feedback. 92% just walk away without you ever knowing why. Stop arguing with me and be appreciative that I’m in the 8% who bothered to tell you why the other 92% bothered to walk out on you.

I’ve owned three businesses in my life. Whenever negative feedback came in, I always, ALWAYS, took that constructive criticism as GOLD. Because I knew another 23 in 25 customers had walked out the door without me even knowing why. It was because of those 2 in every 25 disgruntled customers who bothered to actually make a complaint that I was able to flexibly and quickly improve my businesses to win more of those customers in the future. That’s why I always thanked customers for the negative criticism they offered me. This is the common business practice among the more successful companies in democracies.

Are you honestly dumb enough to think you’ll be able to convert me into a paying customer now with the attitude you’ve got? By insulting my intelligence? Newsflash: (1) Customer is king! (2) The customer is always right! (3) The customer comes first, last and always! So stop it with the smart-@r$e comebacks.

You have to accept that you cannot win over every customer in life. But getting bitter about it and firing back smart-@r$e comments to disgruntled customers is a pretty dumb approach to handling the fact that your ego got hurt. Just accept that you can’t win over every customer and stop trying to bully me into buying your product. It’s never going to happen now.

If you had shown more appreciation for the negative feedback you received, you might have convinced me you’re a nice guy and I might have gone on to ignore the error message which you’ve deliberately built into the free version of your plugin to pressure your customers to pay. Instead, through your arrogance and bullying, you make your disgruntled customers want to spread the word to boycott your product in every form of social media there is. From one entrepreneur to another, what is wrong with you?

You’ve obviously never had any training in customer service, have you? Just back off and leave me alone!

Marko, I typically try a free version before I upgrade to a paid version. A lot of time and effort was invested into my website, and it’s only natural that I gauge a plugin’s worth personally before I invest into the paid version. Isn’t that logical? Don’t you try the free version of a plugin before you upgrade to the paid version?

Oh, and yes, I do pay for plugins. I do upgrade from the free version to the paid version when I believe it’s worth it. I pay for plugins that have an annual fee, which rolls on from year-to-year. So don’t accuse me of not being prepared to spend money on plugins when I believe they’re worth it. I do spend money on plugins.

It is an error message! Just because you say it isn’t, doesn’t make it so. Every time I look at this plugin’s settings, I’m reminded that there is a fault, an error. That’s the very definition of an error message. There is no way to turn it off. It’s the only plugin I use that has an error message every time I look at it and I can’t get rid of it.

Furthermore, I have noticed no improvement in site speed at all. When I test my site speed, it loads in the same number of seconds as previously. This is after spending hours making sure all the settings are right, reading online documentation and blog posts about how others set their WP3 settings and why. I’ve given WP3 a try. I think it’s time I uninstall it.

It’s the latter. The video is customised via a dozen lines of HTML rather than a redirect link.

No worries. I’m sure it’ll be possible in the future.

Cheers,
Tony

Hey, you did add a Thirsty Affiliates Image block! I’ve been needing that. Thank you.

Okay. Then it’s working as desired. Thank you.

Hi Tobias,

I just want to let you know that I finally found the root cause of the issue with described in this thread. It was a conflict with the “Hummingbird” plugin, which I have subsequently disabled to make Tablepress column-width function as desired.

I wrote above that I thought this issue was resolved, I thanked you for your help and I closed this issue off. However, I was wrong. That was me previewing a not-yet-published blog post on my phone using the WordPress app. The issue appeared to be resolved on my phone but on my laptop, the issue was still present with the left column squishing down into one-letter width in this not-yet-published table. That post has since been published and you can see the table I’m referring to here:

https://theproofreader.com.au/50-instruction-words-meanings/

Wondering if any plugins were causing a conflict, I disabled the Hummingbird plugin first and the column width of the first column immediately became normal! Issue truly resolved!

The only Custom CSS I’m using is this one:

.tablepress {
word-break: normal;
}

I wanted to tell you because, in future, when someone has an issue with column width, you might want to ask them if they are using the Hummingbird plugin.

Again, thank you for all your help! ??

Cheers and all the best,
Tony

Very good. Then it must be working now.

Thank you, Tobias. Have a great day!

Cheers,
Tony

Hang on, Tobias. My graphs have changed; they’re better now!

There are two Tablepress graphs I’m looking at. The second one I haven’t told you about yet. The second one is in a draft blog post which gets published next week. Previously, that graph (which I can’t show you until it’s published) has 50 words (or phrases) in the left column and their lengthy definitions in the right column. Previously, the left column was squashed so narrow that each word in that column had to be read vertically, with only one letter per line when viewed on a mobile phone. Now that has changed. Now the left column is wide enough that a whole word fits on one line and can be read horizontally. This is a good enough solution for me.

I thought ‘Scroll’ would add a horizontal scroll bar, so columns would not be squashed skinny. For example, in this first table in the blog post we’ve been discussing here in this support thread, you can see on your mobile phone that there are phrases in each of the three columns which are spread over 1-4 lines within their cells. I had thought ‘Scoll’ would add a scroll bar so readers can scroll left-to-right.

While there is no scroll bar, I’m satisfied that the second table in the not-yet-published blog post is now making the left column wide enough that the words don’t need to be read vertically anymore.

Thank you for your help.

Cheers,
Tony

Hi Tobias,

Okay, I tried that too but still no luck, I’m afraid.

I approached the provider for my server and showed them your message above. They complied and deleted the three files via FTP as requested.

I then returned to Table Options and saved the Custom CSS again.

Finally, I cleared the history and website data on Safari to see if the table will scroll left-to-right on my phone and it still won’t, unfortunately.

Does the plugin have any known conflicts with any of the following?
Genesis Authority Pro theme
AddToAny Share Buttons
Akismet Anti-Spam
Bluehost
Contact Form 7
Contact Form 7 MailChimp Extension
Genesis 404
Genesis Custom Footer
H5P
Hummingbird
Jetpack by WordPress.com
MailChimp for WordPress
No Self Pings
Open external links in a new window
Redirection
Smush
Strong Testimonials
WPForms Lite
Yoast SEO

Or, could it be something else?

Cheers,
Tony

Thanks, Tobias, but that still hasn’t fixed the issue, I’m afraid.

(1) I copied-and-pasted the above script, exactly as it appears, into Custom CSS on the Plugin Options screen.
(2) Then, I turned off Horizontal Scrolling.
(3) Then, I turned off Use Data Tables.
(4) Finally, I cleared my browsing history on my iPhone and it still won’t scroll.

Any ideas what else the issue could be that’s stopping the extension from scrolling left to right?

Cheers,
Tony

Note, I also have ‘Horizontal Scrolling’ enabled, in the section ‘Features of the DataTables JavaScript Library’.

In fact, all my enabled options are as follows:

TABLE HEAD OPTIONS
Enabled: Table Head Row
DISABLED: Table Foot Row
ENABLED: Alternating Row Colours
ENABLED: Row Hover Highlighting
DISABLED: Print Table Name
DISABLED: Print Table Description
Extra CSS Classes: (None)

FEATURES OF THE DATATABLES JAVASCRIPT LIBRARY
Enabled: Use DataTables
Disabled: Sorting
Disabled: Search/Filtering
Disabled: Pagination
Pagination Length Change: N/A
Disabled: Info
Enabled: Horizontal Scrolling
Custom Commands: (None)

PUGIN OPTIONS: FRONT END OPTIONS
Custom CSS: (None)

I hope this helps.

Cheers,
Tony

Hi Tobias,

I had done all that already. That’s why ‘collapse’ works. ‘Collapse’ wouldn’t work if that hadn’t all already been done.

Cheers,
Tony