toonamisquadadmin

Hi, I did as you said but I am still getting the error, it seems to be the Jetpack plugin itself causing the problem.

Here is the chat transcript with my hosting provider:

Department: Support
Full Name: Joshua Mathieu
Your Question: 
Operator: Steve Minter
09:41 Your Question: 
09:41 Please wait and one of our operators will be with you shortly.
09:41 You are now chatting with Steve Minter (Account Specialist) - Support
09:41 Steve Minter: Hello, how may I help you?
09:42 Joshua Mathieu: Hi, Steve I talked to someone on wordpress support forums about the Wp Dashboard Loading Error and this is what they said:
09:42 Joshua Mathieu: Hi there,

Thanks for sending the video over ??

There a couple of things going on here. First of all, I would suggest contacting your hosting provider and explaining that we are unable to access your blog via cURL, which is needed in order to use Jetpack on your site.

You can let them know we tested the following:
1. Check for access to xmlrpc.php via browser:
https://www.toonamisquad.com/xmlrpc.php

That test didn't return a "XML-RPC server accepts POST requests only." which is a valid result, but instead it states we've been blocked as the file is forbidden.

2. Check for access via cURL by running the following command from the command prompt:
curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' –data 'demo.sayHello' 'https://www.toonamisquad.com/xmlrpc.php' && echo

The cURL test returned the following invalid result:
—————
HTTP/1.1 403 Forbidden
Server: Apache
Content-Length: 219
Content-Type: text/html; charset=iso-8859-1

403 Forbidden

Forbidden
You don't have permission to access /xmlrpc.php
on this server.
—————

Please provide the information above to your hosting provider so that they can correct the server settings to allow cURL access.

Once done that, check id the issue persists. If so, you want to temporarily deactivate all your plugins and check if the problem gets fixes that way. If it works, then reactivate each plugin one-by-one to find out which one is causing problems.

Let us know how that goes and if you need any further assistance ??
09:43 Steve Minter: you are blocking XML-RPC
09:43 Steve Minter: is a .htaccess file
09:43 Steve Minter: we can allow it for localhost
09:43 Joshua Mathieu: Ok.
09:56 Joshua Mathieu: Have you made the changes?
10:17 Joshua Mathieu: Hello, are you still here?
10:17 Steve Minter: one moment I will remove the block
10:17 Joshua Mathieu: Ok.
10:17 Steve Minter: It was set to be allowed from localhost
10:17 Steve Minter: but not from the outside
10:17 Joshua Mathieu: Ok.
10:17 Steve Minter: so someone checking the site remotly would not have seen a valid xmlrpc.php response
10:17 Steve Minter: <files xmlrpc.php>
order allow,deny
allow from 127.0.0.1
deny from all
errordocument 403 "This file is forbidden"
</files>

10:18 Steve Minter: wp-config.php and admin-ajax.php were also blocked to anything but localhost
10:19 Steve Minter: okay the xml-rpc api page has been opened to the world again
10:19 Steve Minter: https://www.toonamisquad.com/xmlrpc.php
10:20 Steve Minter: If you receall in our previous conversation we saw attempt to call this from the outside and blocked it
10:20 Joshua Mathieu: Yes I do remember. 
10:22 Joshua Mathieu: When I login it's still giving me the same problem. 
10:23 Joshua Mathieu: See screen capture recording: https://www.youtube.com/watch?v=2fpJY4DHZcI
10:27 Joshua Mathieu: It's the Jetpack plugin that is causing this.
10:27 Steve Minter: I belive this is what he is asking you to do
10:27 Steve Minter: $ curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://www.toonamisquad.com//xmlrpc.php' && echo
HTTP/1.1 200 OK
Date: Fri, 27 Apr 2018 17:27:24 GMT
Server: Apache
Connection: close
Transfer-Encoding: chunked
Content-Type: text/xml; charset=UTF-8

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
<params>
<param>
<value>
<string>Hello!</string>
</value>
</param>
</params>
</methodResponse>

10:28 Joshua Mathieu: Still getting the error.
10:31 Steve Minter: okay, I made a change to the order
10:31 Steve Minter: jetpack may not have been allowed on localhost when that previous block was in place
10:31 Steve Minter: no i've structured it to where it is rejecting public and allowing on localhost.
10:32 Joshua Mathieu: Still getting the error. 
10:32 Steve Minter: i will still comment it out for testing
10:32 Steve Minter: did you change anything else or are you just saying you are still getting it with the xmlrpc block disabled.
10:33 Joshua Mathieu: I removed all plugins and I don't get the error when I add Jetpack back I get the loading error.
10:34 Joshua Mathieu: So as of right now the only active plugin is Jetpack.

Click the link to watch the screen capture of the error: https://www.youtube.com/watch?v=2fpJY4DHZcI

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So because it’s considered a commercial theme you can’t help me? Look I honestly don’t know what to do anymore at this point I have tired everything I can possibly try, we been dealing with since march first we had a hacking issue where we were infected with malware but that’s has sense been dealt with whiched has now cost us over $300 but the site has been having problems loading stuff ever since and it has been getting worse at first the slider, widgets, and footer didn’t load up as mention here https://www.ads-software.com/support/topic/slider-widgets-and-footer-disappeared-missing/ and here https://www.ads-software.com/support/topic/slider-widgets-and-footer-disappeared-missing-not-loading/ and now we don’t even pretty much have site at this point just a banner and a background image and our host doesn’t seem to want to do anything about it and I don’t seemed to be getting anywhere on here so I don’t know what to do anymore at this point.

No I didn’t pay for this theme and what code do you need to see?

That was supposed to be dealt with. We never ever had problems with getting hacked until right after we transferred to our new host NDC. They were supposed to fix the issue and they told us it was resolved. I’m not sure how we would get hacked in the first place everything is update and honestly I am at a loss on what to do at this point, the site makes no profit and any money we do received goes straight to the site’s expenses so paying someone to clean the site may not be an option for us as the plans I’ve seen aren’t exactly on the cheap side…

I deactivated that plugin and it seems to have resolved the issue but I can’t be 100% sure I will just have to wait and see if anything happens again, it usually happens within a couple of hours after reappearing. Thanks for the help much appreciated.

I tried everything, I’ve deactivated all the plugins and reactiviated them each one by one to see if any particular plugin was causing the problem but that didn’t seem have an affect, I switched to the Twenty Seventeen theme and it still gave me the same issues. It seems to be random the content in the articles and summaries on the front page will just disappear at random and it seems the only way to get the content to reappear is to go back into the editor and then press update and then everything will reappear but only for a short time and then everything will randomly disappear at random again. This is affecting both the main domain https://www.toonamisquad.com and the sub-domain wwww.podcast.toonamisquad.com .

As previously stated we downgraded from wordpress 4.9.4 to 4.9.1 and I thought that resolved the issue but now it happens at random instead of not showing at all.

Even after I downgraded articles seem to be somewhat affected sometimes they won’t show the content but I noticed if you change the “URL” and updated it the content displays publicly.

I had to downgrade from WordPress Version 4.9.4 to 4.9.1 for everything to show up.

Looks liked I missed it I just uninstalled it and everything is fixed now thanks!

Yes but I thought I uninstalled that to see if it were any of the plugins I recently installed

That worked! Thanks!

I figured it out I forgot to click something on one of the plugin settings that was my mistake and thanks again for the help with the header really appreciate it!