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Viewing 15 replies - 1 through 15 (of 21 total)
  • Thread Starter tope316

    (@tope316)

    Any update on this problem? Were you able to access the page?

    Thread Starter tope316

    (@tope316)

    Hi @pulak00,

    Sorry about that. I have now removed the IP restriction. Please try again.

    Thank you.

    Thread Starter tope316

    (@tope316)

    This is not fixed even with the latest update. Here is the link: https://portalofhopedv.wpengine.com/

    As you can see in the “Latest Posts” section, the carousel is not working and there is a Javascript error on the browser console.

    Please help to fix. Thanks!

    Thread Starter tope316

    (@tope316)

    Hi @shahzeenfarooq,

    I already tested many times and cannot replicate the duplicate products in an order. So I do not think this is a plugin or theme issue.

    Here is the system status report:

    WordPress Environment<br><br>WordPress address (URL): https://www.soniashowalterdesigns.com<br>Site address (URL): https://www.soniashowalterdesigns.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: ? 6.6.1 - There is a newer version of WordPress available (6.7)<br>WP Multisite: –<br>WP Memory Limit: 20 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.24<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 2629056<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37-29<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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    Here is a fatal error log but this came before the order:

    2024-10-30T06:12:01+00:00 Critical Cannot declare class PW_Gift_Cards, because the name is already in use  
    Additional context
    {
    "error": {
    "type": 64,
    "file": "/nas/content/live/soniashowalter/wp-content/plugins/pw-gift-cards/pw-gift-cards.php",
    "line": 70
    },
    "backtrace": [
    {
    "file": "/nas/content/live/soniashowalter/wp-content/plugins/woocommerce/includes/class-woocommerce.php",
    "line": 400,
    "function": "critical",
    "class": "WC_Logger",
    "type": "->"
    },
    {
    "function": "log_errors",
    "class": "WooCommerce",
    "type": "->"
    }
    ]
    }
    Thread Starter tope316

    (@tope316)

    Hi @doublezed2 ,

    Thank you for your response.

    Here is a screenshot of the Order Notes: https://imgur.com/OgRm5Re

    Thread Starter tope316

    (@tope316)

    Thank you

    Thread Starter tope316

    (@tope316)

    Maybe you can add this feature in the future. Thank you!

    Thread Starter tope316

    (@tope316)

    hi @juaancmendez, thanks for the reply!

    What I need to do is import Wishlist data coming from a Non-WooCommerce site into the new e-commerce site that is using WooCommerce and YITH Wishlist plugin.

    Is this possible?

    Thread Starter tope316

    (@tope316)

    hi @aljullu ,

    WooCommerce installed version is 9.2.3. Is there no other way to fix the Reports issue?

    Thread Starter tope316

    (@tope316)

    Nevermind. I found out that I can use wc_print_notice instead.

    Thread Starter tope316

    (@tope316)

    Looks like I will need to create a custom feed for this. Thanks!

    Thread Starter tope316

    (@tope316)

    hi @christian1983, it was a custom theme. Actually a child theme which has code that auto creates an account and we forgot that it exists. Apologies for wasting your time.

    Thread Starter tope316

    (@tope316)

    it was a theme conflict. thanks for all your help! ??

    Thread Starter tope316

    (@tope316)

    Hi @christian1983

    I just checked the Users and Customers records and your account was automatically created. Please see screenshots below:
    https://imgur.com/qZgSgJa
    https://imgur.com/tyFBU8u

    Thread Starter tope316

    (@tope316)

    Hi @christian1983 ,

    We are using simple products only. not subscriptions.

    Here is the staging for you to check:
    https://beautifulinen.wpengine.com/wp-admin
    username: amazonpay
    password: KHjc*lU$WN$c#qDovvc2Ctnd

Viewing 15 replies - 1 through 15 (of 21 total)