totisara

Thanks everyone for taking the time to help me. I tried deleting the twentyeleven theme folder and uploading a fresh one, but the website still remained white. I contacted GoDaddy and they figured out the solution for me, even though it was not an issue on the GoDaddy side. Just thought I’d share in case anyone in the future has this issue:

Since I had been able to view the website just fine but could not log in to her WP dashboard, they figured it was an issue with the database when she tried to upgrade to the latest WP version (within WordPress, not from GoDaddy). Turns out her install of WP was not seamless, and somehow the database number differed from the actual database number it was upgraded to – inside of the wp-includes folder, version.php was still showing the old database number. Since the install was successful in updating the new database number, but the one that was inside of the version.php file (that had to be changed manually, in this instance) was the old number, it crashed whenever I tried to log in.

I downloaded the file from the link you provided, took the twentyeleven folder, dragged it into the “themes” folder on her FTP, and when the notification came up to replace/override the current “twentyeleven” theme folder that had already existed there, I told it to override.

Then, when I went to view the website again, it just had a white screen. :\

Whenever I rename the current theme folder to be something else, I only get the white screen. I’ve already overridden the twentyeleven theme folder on her FTP, but I never see her website in the twentyeleven theme when I do so. Just always a white screen.

Scratch that, apparently now the website IS showing. It would not load anything but the white screen before, but I still can’t log in. Should I try the manual upgrade suggestion?

Thank you for your fast responses. It’s much appreciated.

So the first time I changed my theme folder name, I got the white screen of death. When I changed the folder name back to the original name, the website came back. Throughout all of that, I could not log in to her dashboard.

After I just re-uploaded/overrided a fresh version of the twenty eleven theme on her FTP server, it made it so that whenever I change the custom theme folder name, the white screen now stays and won’t go away – regardless of its the correct name or not. So I can no longer see her website, as well as still cannot log in. Does this mean anything?

I renamed the folder and got “the white screen of death”. What should my next step be? Shall I try the manual upgrade or will that be hopeless now that I’m no longer seeing the website and only a white screen?

Can I just rename the folder of the theme on her FTP? Ive read that you should switch to the default theme before renaming any theme folder otherwise you can get a “white screen of death”. Since I can’t get into her dashboard I can’t switch the theme… and I’m afraid! ??

I renamed the plugins folder to be “pluginsold” on the FTP, but when I login it still forwards me to that “page not found” page. Perhaps its not a plugins issue? I’m really at a loss as to what is causing this weird error since all she tried to do was upgrade WordPress.

I backed up her database earlier, and then tried to login afterwards and it still just forwards me to that “page not found” page. I can’t see the dashboard at all, both before and after I backed up her database.

Hi, Looks like it was version 3.3.1 before she upgraded. And no, I don’t have access to a pre-upgrade backup. ??