tougetuning

In some cases, it doesn’t return the province to the website, or at least that’s how it appears. This means it doesn’t charge tax since tax is based upon the province. The province is shown in the PayPal Express payment page but on our website it is not so the issue appears to be on the website.

Skip Final Review – Not Checked

Yup it was approved within 1 minute of the failed transaction.

I understand that it “says” the bank is declining the card but it really makes no sense that it would decline 1 minute and then go through 1 minute later. Is it not possible that the plug-in is messing up data and as such the transaction is being declined by the card issuer? The 15005 is pretty much the most broad decline error code and does not provide any details. This one just happened and there’s no explanation for why it would decline.

03-27-2016 @ 22:56:34 - Response: Array
(
    [TIMESTAMP] => 2016-03-28T03:56:34Z
    [CORRELATIONID] => ----
    [ACK] => Failure
    [VERSION] => 124.0
    [BUILD] => 18316154
    [L_ERRORCODE0] => 15005
    [L_SHORTMESSAGE0] => Processor Decline
    [L_LONGMESSAGE0] => This transaction cannot be processed.
    [L_SEVERITYCODE0] => Error
    [L_ERRORPARAMID0] => ProcessorResponse
    [L_ERRORPARAMVALUE0] => 0051
    [AMT] => 1327.99
    [CURRENCYCODE] => CAD
    [AVSCODE] => Y
    [CVV2MATCH] => M
)

I don’t think that’s going to be feasible since I would have to be able to reproduce the issue of the payments not working and it’s not always happening. We’re seeing 2-3 failed payments a day which is very high and I have operated this online store for almost 10 years and never had this many reported failures.

I have enabled logging for the PayPal pro method since all the failed payments are this method.

Thanks for the info, i’m aware of what each error is however I just find it odd that it will fail once or 3-4 times and then go through. What this has me thinking is either something is allowing the person to click the checkout multiple times and thus creating multiple attempts. Or there’s something messing with the entered information. How would I supply you with the API log?

I noticed on the checkout page when you click the place order button that it doesn’t disable the button or grey out the entire checkout. It only shows the “working” icon at the top of the page far out of view of where the place order button is.

How do I get rid of this info?

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It takes me to the bulk optimize page and says “990 images in the Media Library have been selected (990 unoptimized)”

“We have 990 images to optimize.”

They’re showing on the unoptimized images page.

The images have already been run through the optimization 2 times now but it doesn’t do anything to these ones and keeps reporting them as unoptimized.