toulip

Hello @mrclayton,

Thanks once again for your quick reply.

Of course, what would you need from me for checking that? Do you want me to provide you with any additional data?

Please let me know.

Thanks in advance,

George.

Hello @mrclayton,

Thanks for your quick reply.

FYI, we are using woo subscriptions, woo memberships, and woo teams for memberships plugins.

What I have found from the Google Console is the following while the process is stuck on the Stripe loading popup. Again, this only happens on the ACH gateway, credit cards work fine!

“Unable to fix malformed JSON”

Any thoughts?

Thanks in advance,

George.

Hello @kevinvess,

I hope you are well. Thanks so much for your quick responses.

It looks like the issue has gone now. I only noticed that once, the day I created the support topic here. Since then, the plugin works fine. I will further investigate that issue and let you know if anything else comes up.

Thanks again for your time and help.

Have a great day.

Hello @mrclayton

Thank you so much for your quick response.

Sounds great! You are the best!

Best Regards,

Hello @chiape,

Thank you so much for your quick response.

Yes, the reason we still see the PayPal standard is because we are on an old WP installation.

Also, we are not interested in any PayPal features, we never had activated that in the past 4 years. So, it came to our surprise how this was activated (maybe another plugin conflicts) and reached out here just in case you had any similar cases in the past.

I see your point about the API credentials, thanks for letting us know.

Finally, of course I will ask the client who has admin access on the website, and we will continue the investigation from there.

Thanks again.

Best Regards,

@mrclayton Thank you so much for this!!

Once again, great and quick support from your side!

Have a nice day!

Best Regards,

George!

Hello again @mrclayton,

I am sending you this message to update you on my previous concern.

I have already contacted the Plaid sales team and now I am aware of what and how they charge for their service.

I only have one question for you which I guess you are aware of and could help:

The Plaid sales team told me that there are 3 ways to call their service.

1. Auth
2. Identity
3. Balance

Every way has its own unique pricing policy, but no significant differences.

Could you please let me know which of them your plugin uses to connect to their service?

Thank you so much in advance,

George!

@mrclayton hello!

I am sending you to let you know that I have just tested the full transition on a staging environment, and everything worked as promised! Magnificent work!

On another topic you may be aware of and could help us…

We are now going to add the ACH Stripe payments as a new checkout option. We saw that it is required a Plaid account to do so. We created one and then made test transactions and everything again worked great! To go live now with Plaid, we need to subscribe for a premium plan with them in order to get the required production secret key.

We saw that they offer 2 options, a pay as you go one, and a subscription plan that costs 500$/month.

Since we are going to use Plaid only for your plugin, do you know from previous clients of yours if the pay as you go option is enough for the plugin to work properly?

Finally, are you aware of their fees (pay as you go) based on your plugin’s request to their API?

Thanks in advance,

@mrclayton

This makes sense!!

Well, I will do so and let you know here how this went.

Thank you so much again for your valuable help.

Your support was great!

Best Regards,

George.

Ok, sounds good.

But, what I must check on the staging site? I cannot charge the clients from a test environment to see if their payments go through successfully.

For what exactly I will need to look at the staging website to verify that everything will work as promised on the live one?

Thanks in advance,

Hello again Mr Clayton,

I wanted to ask something extra.

After I read the WooCommerce subscriptions documentation, I found a topic talking about changing payment gateways plugins and what then will happen to active subscriptions.

Similar to my case.

So, I found that in order to avoid any issues with existing subscriptions and their automatic recurring payments, I can keep the old Stripe Plugin along with yours one.

However, for the old plugin, I will only need to disable the payment gateway from Woocommerce->Settings->Payments. I will not deactivate the plugin.

This way I can make sure that all existing subscriptions will continue to work until they expire.

Finally, I will activate your plugin and enable your payment gateway from Woocommerce->Settings->Payments. This way, all new subscriptions and orders will see only your payment gateway at the checkout.

Please, let me know what you think and if there are any potential conflicts caused by keeping both plugins activated this way.

Thanks in advance,

George.

Hello again Mr Clayton,

Thank you so much for the instructions provided above.

I will do as described and of course let you know if I face any issues upon the procedure of transition.

Thanks again, have a great day!

Hello Mr Clayton,

Thank you so much for your quick response.

Sounds great! I will do so.

Btw, does it matter the order of the actions that I should take?

I mean I need first to enable your plugin, set up my settings, and finally deactivate the old plugin?

Thanks again!

Hello Tobias,

Sure, this seems to be the only available solution for me right now!

All good!

Thanks again for your time, help, and great plugin!

Best Regards,

Hello Tobias,

Thanks for this.

I understand, no problem.

No need for a refund since I am using table press for some years now and your code has saved me tons of hours of work.

I guess I will have to find a workaround as concerns the pdf export.

If you are aware of any plugins or programs that could help me export this part of the page (tables) in pdf, you are welcome to let me know.

Thanks in advance,

George.