touroperator

UPDATE: This problem lasted about three months. I tried a variety of suggestions, and still couldn’t log in. Today I was chatting with my host’s help support on a separate issue, and I mentioned that I still couldn’t login to WordPress. He gave it a look and said the user name was —–. No, that was my user name from several years ago. It turns out my current user name no longer works, but I could login using my user name and password from several years ago. I still don’t know what happened or why, but now I can login and make changes to my site.

Yes, I did delete the themes using FTP. Do disable the plugins, I used FTP to rename each one with “.disable” at the end of the name. When I was done I renamed each plug-in back to its original name.

I tried resetting the password, but the problem isn’t the password it is that the user name isn’t recognized. It’s like I don’t exist!

I will try posting the job request on the jobs.wordpress site that you recommended.

Thank you!

Thank you for your help! MediaTemple is my host. I did look on PHPMyAdmin and found my user table. It has me listed with the correct password.

Thank you for your help!

I have minimal tech skills, so before I do this I want to verify:

1. By “cpanel” you mean the control panel in Plesk, correct? Or something else?

2. What is my mail id?

3. And when you say to re-edit the website, do you mean to start from scratch? Or do you mean the editing that I have not done yet, the stuff I was planning to do?

Thank you!

I tried the Account Recovery form and I got the message: “We could not find an account that matches your login.”

It is like I don’t exist! Have I fallen into a parallel universe? Should I call my mother to verify that I have, indeed, been born?

Please let me know if you have any other suggestions.

Thank you for replying! I tried your link but unfortunately, none of those suggestions work. The issue isn’t the password, the issue is the username. I tried using my username and my email, but WordPress says neither one is registered. My username and email have not changed. I don’t know why it doesn’t recognize me.

I tried logging in directly from Plesk, and I get the message:

WordPress administrator credentials are missing

Thank you.

I’m having a similar problem. On my home page (https://ewtravel.com) I use the Adventure Section to highlight the different types of tours we do (East African, Northern Africa, etc.). Currently, the tiny green arrow on each photo is a link, but I’d like to remove the tiny green arrow and make the entire photo a link. I tried the suggested code above, after changing the word “service” to “adventure.” But it didn’t work. Any suggestions?

Thank you very much, Steve! This is very helpful.