towflexx

Hi Omar,

I set up the staging site on which the shop does not run into a critical error on the English translation, though on the German and on the English site it still looks super goofy as on the screenshots. I activated WP Debug, though there are no additional logs to those I sent from the original site. I feel like with this ongoing a clean setup would be the fastest way to go, though I need some advise how to clean the whole page from the old shop to get a virgin installation of a new WC entity…

Hi Omar,

thank you for the suggestion and I have already addressed this to our hoster, as I have seen many hosters provide the creation of staging sites as one-click solution. However if all of this takes too long and it is unclear, if we can get the shop back up running until next week, what would be the solution to completely erase every trace of the shop from the homepage to be able to set one up completely from scratch?

Oh I did not answer your question regarding the latest updates:

everything was updated, same outcome

Hi Carol,

first of all thank you for your involvement! You have not been able to see the fatal error as WooCommerce is disabled, since this is a globally working company and the site needs to be up and running. As soon as I activate WooCommerce the English version of the site runs in that fatal error and the shop on the German version looks goofy.

Funny is, that when I reactivate WooCommerce, I do not get a new fatal error in the logs, the last one is from early March, related to Formcraft. The following link points you to several screenshots.

In 1,5 weeks we are attending the biggest show for us in Germany and people either buy on the stand or right after with a promotion code in the online shop. It would be very very helpful if we can get this back up and running again until then…

Link to the Screenshots:

https://cloud.towflexx.com/index.php/s/MZF3i4wMs7GdkYZ

Hey and sorry I was off for two weeks…When I follow the path you mentioned I find loads of logs in there, what exactly am I looking for? You mentioned an “error log file”, however I have a few named “Fatal Error Log"

See the Screenshot I have linked:

https://cloud.towflexx.com/index.php/s/PCP2cAo237JjpkX

Hey,

thank you for your reply. So changing the theme does not change a thing the only difference is that not JUST the shop does not work anymore but the whole English website.

Plugins were continuously updated .

Cookies and cache were cleared multiple times in the meantime.

Where can I find the error logs?

WooCommerce Status:

` WordPress Environment

WordPress address (URL): https://towflexx.de<br>Site address (URL): https://towflexx.de<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.29.0<br>NSS/3.90

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attachment: 684<br>avia_framework_post: 15<br>grw_feed: 1<br>jetpack_migration: 2<br>nav_menu_item: 113<br>oembed_cache: 74<br>page: 83<br>popup: 1<br>popup_theme: 6<br>post: 22<br>product: 37<br>product_variation: 64<br>rcb-blocker: 8<br>rcb-cookie: 18<br>revision: 6<br>shop_coupon: 2<br>shop_order: 247<br>shop_order_refund: 3<br>timeline_slider_post: 2<br>wmpc-trash: 320<br>wp-types-group: 6<br>wpforms: 1<br>wp_navigation: 1<br>wp_template: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (23)

WPML Multilingual CMS: von OnTheGoSystems – 4.6.9<br>WPML SEO: von OnTheGoSystems – 2.1.0<br>Classic Editor: von WordPress-Mitwirkende – 1.6.3<br>Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: von Thomas Geiger – 1.20<br>FormCraft: von nCrafts – 3.9.10<br>Imagify: von Imagify – Optimize Images & Convert WebP – 2.1.3.1<br>Lead Forensics: von Lead Forensics – 3.3.9<br>FormCraft MailChimp Add-On: von nCrafts – 1.8<br>Toolset Module Manager: von OnTheGoSystems – 1.8.6<br>Toolset Types: von OnTheGoSystems – 3.5.2<br>WooCommerce: von Automattic – 8.6.1<br>Wordfence Security: von Wordfence – 7.11.3<br>Yoast SEO Premium: von Team Yoast – 22.1<br>Yoast SEO: von Team Yoast – 22.1<br>WP Rocket: von WP Media – 3.15.9<br>WPML All Import: von OnTheGoSystems – 2.3.0<br>WPML CMS Nav: von OnTheGoSystems – 1.5.5<br>MailChimp for WordPress Multilingual: von OnTheGoSystems – 0.0.3<br>WPML Media: von OnTheGoSystems – 2.7.3<br>WPML Sticky Links: von OnTheGoSystems – 1.5.4<br>WPML String Translation: von OnTheGoSystems – 3.2.9<br>WPForms Multilingual: von OnTheGoSystems – 0.3.6 Inactive Plugins (8)

Advanced Custom Fields Multilingual: von OnTheGoSystems – 2.0.5<br>Germanized for WooCommerce: von vendidero – 3.15.6<br>Media Cleaner: von Jordy Meow – 6.7.3<br>One Stop Shop for WooCommerce: von vendidero – 1.6.1<br>WooCommerce PayPal Payments: von WooCommerce – 2.5.4<br>WooPayments: von Automattic – 7.2.0<br>WP File Manager: von mndpsingh287 – 7.2.4<br>Yoast SEO: WooCommerce: von Team Yoast – 16.1.1 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop-Basis: #448 - /shop/<br>Warenkorb: #9493 - /warenkorb-2/<br>Kasse: #9496 - /kasse-2/<br>Mein Konto: #9499 - /mein-konto-2/<br>Allgemeine Gesch?ftsbedingungen: #457 - /agbs/ Theme

Name: Enfold<br>Version: 5.6.10<br>Author URL: https://kriesi.at<br>Child Theme: ? – Wenn du WooCommerce mit einem Theme<br>das du nicht selbst entwickelt hast<br>an eigene Bedürfnisse anpasst<br>dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-02 06:40:51 +00:00<br>Options: ?<br>Notes: 204<br>Onboarding: completed Action Scheduler

Abgebrochen: 1<br>Oldest: 2024-02-02 14:57:45 +0000<br>Newest: 2024-02-02 14:57:45 +0000

Abgeschlossen: 391<br>Oldest: 2024-01-30 15:01:58 +0000<br>Newest: 2024-03-01 08:23:21 +0000

Fehlgeschlagen: 850<br>Oldest: 2021-01-01 04:47:18 +0000<br>Newest: 2024-03-01 00:45:57 +0000

In Bearbeitung: 1<br>Oldest: –<br>Newest: –

Ausstehend: 21<br>Oldest: 2024-03-01 08:23:56 +0000<br>Newest: 2024-03-02 08:12:46 +0000 Status report information

Generated at: 2024-03-01 08:24:11 +00:00<br>`