Zillur Rahman

Dear @ammikas,

We’re thrilled to hear that you’ve found it to be a comprehensive solution for your needs, allowing you to reduce the number of active plugins and streamline your workflow. We always strive to improve our features and make them as versatile as possible for all users.

We look forward to having you with us for another year, and we’re committed to making your experience with Element Pack even better!

Thanks in advance.

Dear @bowbow7,

Thanks for sharing. We will provide you solution soon!
We appreciate your kind support and patience.

Have a great time!

Dear @bowbow7,

Thank you for your response. To assist you further, we would need to conduct a more in-depth investigation of your site. Could you please share your credentials with us through our secure support portal at “bdthemes.com/support”?

We appreciate your cooperation and look forward to resolving this issue for you.

Thank you in advance.

Dear @bowbow7,

We understand that you’re facing a conflict between the Prime Slider plugin and your current setup with Elementor Pro and the Woodmart theme. We’ve reviewed the console errors you shared and are eager to help resolve this issue.

Here are a few steps we can try to address the conflict:

1. Check for Plugin and Theme Compatibility:
   • We recommend ensuring that all your plugins, themes, and WordPress core are updated to their latest versions. Sometimes, conflicts arise due to outdated files.
2. Clear Caches:
   • Please clear your browser cache, any server cache (if applicable), and any caching plugins you might be using. Caching can sometimes prevent changes from taking effect.
3. Test with a Default Theme:
   • Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. This will help us determine if the conflict is theme-related.
4. Disable Other Plugins:
   • You’ve already tested with only Elementor, Elementor Pro, and Prime Slider enabled. Could you also try disabling all other plugins except these to ensure no other plugins are causing conflicts?
5. Enable Debugging:
   • If the issue persists, we recommend enabling WordPress debugging to capture more detailed error messages. This can give us more insight into what’s causing the problem.
6. Provide Access:
   • If you’re comfortable, you could grant us temporary access to your staging environment so we can investigate further.

Please let us know if you’re able to try these steps or if you would prefer us to assist directly. We’re committed to resolving this issue for you as quickly as possible.

Thank you for your patience, and we appreciate your continued trust in our products.

Have a great time!

Dear @profilodigitaleweb,

We are here to inform you that we have already fixed this vulnerability on version 5.7.2
Please check it and let us know the update.
https://prnt.sc/icEqyKE_SO0J

Thanks in advance.

Dear @profilodigitaleweb,

Thanks for sharing the vulnerability report with us. We are looking into it.
We will fix it and update it soon.

We apologize for the inconvenience.

Thanks in advance.

Dear @websy,

Hope you are doing great!
We didn’t get any response from you. We assume that the issue has solved. If not or you face the issue again please share with us ASAP.

Thanks in advance.

Dear @mirko6778,

Thank you for your kind words! We’re thrilled to hear that you’re satisfied with both our support and the plugin. If you ever need any further assistance or have any feedback, we’re here to help!

Have a great time!

Dear @itapress,

Thanks for checking and letting us know. Don’t hesitate to contact with us if you need any help.

Have a great time!

Dear @itapress,

We have released the updated version. we would like to request you to check it .

Thanks in advance.

Dear?@kocevskiigorw,

Thanks for waiting, We have fixed the security issue and released the update version. Please check the it and let us know.

Have a great time!

Dear @lstitx,

Since we haven’t received any further updates from you, we’ll assume that the issue has been resolved on your end. We’ll go ahead and close this case. If you encounter any problems in the future, please don’t hesitate to reach out.

Thank you for your understanding.

Dear @kocevskiigorw,

We have resolved the issue and will release the update as soon as possible. We apologize for the slight delay and appreciate your patience.

Thanks in advance

Dear @moinahmed1,

Thank you Sir, We truly appreciate you taking the time to update the rating. Your support means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best Regards,
Support Team

Dear @adamapps,

You’re welcome! Thank you for keeping us informed. If you need anything else or have further updates, please don’t hesitate to reach out.

Thank you!