traceyr-london

@haseeb0001 yes the BETA version you sent me works fine but that’s not the one available through the repository. I’d reverted back to the current “live” one so that I’d get an update as soon as this fix was available to the general public. (I reinstalled the BETA version to check it’s ok, and it is…)

thanks

• This reply was modified 1 year, 10 months ago by traceyr-london.

@haseeb0001 do you have a timeline for the fix to be released, as I’m still experiencing errors. thanks!

@haseeb0001 thanks for this; I have tested it on a test site and it appears the issue is fixed as the confirmation email looks as expected. Thanks for your efforts with this. Once the plugin is updated on the repository, I’ll update it & test in the live environment once more, and report the results.

thanks! Tracey

@haseeb0001 just to let you know, even with the latest version 2.3.2. of Post SMTP, this error is still occurring.

@haseeb0001 when I ran the backups last week on Jan 5th I was using the latest version of Post SMTP (2.3.1 ) and BackupBuddy (v 8.8.0) – I see today that there is a later version of Post SMTP (2.3.2) so I will attempt another backup.

Here’s the screenshot of the corrupted email : it’s huge!
https://app.screencast.com/QH5zewByHkHXt

And here’s a screenshot of what it SHOULD look like:
https://app.screencast.com/NjUOZces2eLPn

Thanks!

@haseeb0001 thanks for that ??

Here is the result; it’s for another site as the one which I referred to back in December actually removed the SMTP plugin as it was causing a clash with BackupBuddy. But the same problem is occurring on this new site.

• when the SMTP plugin is no active, the emails are fine
• when it’s active they are corrupted.

Here’s the log :

Mailer: postsmtp
HostName: abfabimage.co.uk
cURL Version: 7.84.0
OpenSSL Version: OpenSSL/1.1.1p
OS: Linux scarif-lon1.krystal.uk 4.18.0-372.9.1.1.lve.el8.x86_64 #1 SMP Tue May 24 07:49:22 EDT 2022 x86_64
PHP: Linux 8.1.13 C.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.1.1 en_GB UTF-8
WordPress Theme: AbFab
WordPress Plugins: Antispam Bee, BackupBuddy, Custom Share Buttons with Floating Sidebar, Yoast Duplicate Post, Elegant Themes Updater, Email Encoder – Protect Email Addresses, GDPR Cookie Compliance, Imsanity, Limit Login Attempts Reloaded, MC4WP: Mailchimp for WordPress, Post SMTP, Really Simple SSL, Redirection, Lazy Load – Optimize Images, Simple Page Ordering, Easy Updates Manager, Subscribe to Comments Reloaded, Advanced Editor Tools (previously TinyMCE Advanced), Wordfence Security, Yoast SEO, WP Fastest Cache, WP Rollback, WP Sitemap Page, Easy Forms for Mailchimp
WordPress wp_mail Owner: /home/abfabima/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.3.1
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Default (smtp:none:none://localhost:25)
Postman Active Transport Status (Ready|Connected): No | Yes
Postman Deliveries (Success|Fail): 5 | 0

@haseeb0001 where do I find the SMTP diagnostic test report? Is this the same as the session transcript, or the details of the email sent?

thanks…

@haseeb0001 I’ve been experiencing similar errors to the ones above, but also a new one that is very perplexing.

I have recently set up a new BackupBuddy schedule on a site. It’s running successfully, as the backup file is going to AWS, and can be unzipped so it’s not corrupted – but the notification email that’s being sent to me is garbage – see this link for a screenshot of what I’m receiving : https://app.screencast.com/kGc9D0aPOZ5wc

As soon as I deactivate “Post SMTP” then everything works perfectly, including the notification email. I raised this with iThemes and got this response:
“It may be a new issue caused by their plugin, but in the past there was an issue due to their plugin using the 'extra_plugin_headers' to add support for a ‘Slug’ plugin header. Apparently that interacts with BackupBuddy in such a way that it blanks the BackupBuddy slug. ? “

I am running the latest versions of both plugins.

Please can you look into this as I don’t want to have to change SMTP plugins.

many thanks,
Tracey

@mooveagency thanks – I wasn’t sure as there wasn’t an update here so wanted to check.

@mooveagency can you give us all an update please, on what is being done to resolve these issues and concerns?

thanks

@mooveagency
@ateacme
I have rolled back to version 4.9.1 to keep the old look; I too will have to look at other options if this poorly executed change isn’t reversed – pity as I really like this plugin.

@mooveagency thanks, that will really help

@ateacme I completely agree – the cog symbol is the universal symbol for changing settings on anything.

@mooveagency This “C” symbol has no universally understood meaning, and with the strip in the middle it looks like a truncated on/off switch.

I would definitely prefer the cog back – or to have a choice please…

Hi @mooveagency

Here’s a screenshot : I’m afraid it hasn’t
https://app.screencast.com/vAe9pRfibPs1K

It’s now got a weird symbol not even related to a cog… you can see it here : https://www.officersmess-stgeorgesbarracks.co.uk/

Tracey