track63
Forum Replies Created
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I am using the Flat Rate formula
Hi, I need to open this tread again. My feed isn’t refreshing correctly again.
If you check the latest messages the last advice was to check that the feed was getting cached. And it was. The feed worked correctly for a little while and now is not updating again.
I have checked the fatal errors and there are some actually see screenshot: https://paste.pics/fc5e940544b18fa15d33508cc2e263fc
Any advice?
Here we go, asnwer from the developer:
The site uses Siteground’s own caching software as well as Memcached.
Let me know
This is the only fatal error I can see from the 3rd of June
https://paste.pics/b7211024663570c9c8198d33b6120123
I’ll ask the developer for the other bits
Exactly the same set-up.
I have also added a custom label 4 in the field mapping to pull stock level but it hasn’t updated at all.
https://paste.pics/09c57e3a93126fd54ac8cabc721bab10
I have created a new data feed for the purpose of giving it a go and see if the Custom label were pulling through and they do
My assumption is that the plug is working fine when a new feed is created, but it doesn’t get uploaded.
I am unsure of what to do
Let me give you a better example of a product that is at risk of disapproval in the Merchant Centre.
I’ll only focus on availability as it is the current issue in the Merchant Centre.
Product name: Solar Thermal Water Heater Mat 0.66m x 1.5m , Pump and Solar Panel Kit
Product page: https://lowenergysupermarket.com/product/solar-thermal-water-heater-mat-0-66m-x-1-5m-pump-and-solar-panel-kit/?attribute_pa_wattage=20w-solar-panel&attribute_pa_pack-size=1-pool-mat&utm_source=Google%20Shopping&utm_campaign=Simone%20&utm_medium=cpc&utm_term=33879
Product Variation: 20W Solar PanelCurrently set as in stock in woocommerce in both product variation and generic
Product variation screenshot: https://paste.pics/aa21faed72f2f9db75f3eb8ca63ff996
Generic stock level screenshot: https://paste.pics/eae44c780b63835834a4e88236d73459However, the product appears as out of stock in the product feed:https://paste.pics/7646c828449b8b6961bf092a30297d03
Let me know
- This reply was modified 3 years, 9 months ago by track63.
Re: category mapping
It makes sense what you say; however, I confirm there is only one category selected: https://paste.pics/43fe7d017606b09a2d51a3a27752399c
Re: availability. This is how we handle the stock: https://paste.pics/e4882cebbf98b4b80120a2bb8a726b30
and this is how it appears in the variations
https://paste.pics/7385164f924a668459337ab058416579Let me know
So this probably means you have probably added the above product to multiple categories on your product edit page (like the main and subcategory). Our plugin will and can use only one category for its mapping obviously and most likely it picked the other one than you expected.
What I meant is that the product category as inserted in the field mapping is not pulling through.
With regards to your availability question: you are showing a variable product in your screenshot and one of its variations in your product feed screenshot. So changes are big that one or more of the variations have no stock or are set to “out of stock”.
Not sure what you mean by that. Yes, we have variables, but they are all in-stock.
Sorry, can you clarify?
Ok, good to know!
So I guess it is a different problem then.
Let me give you some examples as I am not sure what’s wrong now.
We have this product in stock: https://paste.pics/749292bd55edd435151ae4d893b58967
However the feed shows it as out of stock: https://paste.pics/598f2bbb7c0e7c5a12053f910f7d7a63
This is how availability is set in the feed: https://paste.pics/4ce678afb9aca331e352dd277cf84ea3
In addition the product category for this product is “Fuses and Holders”, which in the category mapping is set with category number 275: https://paste.pics/fb35ae66439c558faca098eefcdc7d03
But in the feed is set as 503739
I hope this helps.
Let me know if you need anything else
I have created a new feed setting all the parameters as discussed and it worked!
Thank you for your help
I followed your instructions, the only Fatal Errors are from the 9th of May and 2nd of May
Screenshot here: https://paste.pics/fa85265437b32d5155ab496812d2b641
Anything else that is worth checking.
I guess you are right in saying that is not refreshing properly, I have added a few more fields but it looks like they are not pulling through
I have refreshed the product feed by clicking on the circular icon “manually refresh the product feed”.
https://paste.pics/637f896c1fd4c03a5fc4aa36b0bf9e46
Random check, this product Victron Energy Phoenix Inverter Remote Control Panel Easy Access REC030001210 has the Shipping Class assigned (screenshot: https://paste.pics/bf2e03fd53efbf5880636eee4af7760f) but the shipping cost doesn’t seem to appear in the Shipping section of the feed (https://paste.pics/f6e8a9f7dde53a5e52f4e4738124a308)