Tracy Crossley

Yeah. My server is Bluehost not Google (I have Google for another domain–and that was a headache). I actually had a tech guy from my server company run tests with me. I had contacted them, because I figured they would have some way of identifying the email thru my server-they didn’t–because the “from” section of the email–was my server address. The jetpack contact form doesn’t work. I had all the required fields on the form on my site. I changed to Vcita (not exactly what I wanted, but at least it works). It really bothers me that I had potential business that is completely lost, because there is no way of tracing their identifying information.

Thank you. I will wait to hear from a Jetpack developer.

What are you talking about?

I wanted tech support for a plug in, not recommendations for another plug in. I am looking for Jetpack support. I am not looking for some argument about who works at WordPress. I am looking for who created Jetpack and the “obvious” glitch in their contact form.

If you do not have the answer, instead of asking me to unsubscribe, can you refer me to a Jetpack guru of some sort? Someone?

And the other issue is I cannot remove this contact form even though I deactivated it on the plug in. Is there someone there who knows Jetpack? Thank you.

This is all I received along with the information requested by the sender:

From: [email address redacted]
Subject: [Tracy Crossley Intuitive Life Coach] Coaching
Date: November 29, 2012 3:12:20 PM PST
To: [email address redacted]

And in response to what you stated, maybe we are on two different pages. I called my server company and I called another “plug in” company who seemed to believe this information was readily available.

How can you offer a contact form, which does not forward a sender’s email address/ip address, something? And then tell me there is no way to trace it? What is the point of your contact form then?

I am sorry, I don’t understand. As in, I have this jetpack plug in and use the contact form. I receive an email from the form on my website yesterday and it has no “identifying” information of the sender. As in, I have NO way to contact someone back who used this contact form on my website. And there is no way to trace this information? The email had to come from somewhere. And I would assume it is available “somewhere”.

It was someone wanting to hire me, but sine there is no contact info, I have no idea who this person is at all!!!!!!!!!!

And WordPress/Jetpack has no information that they would be able to look up under my site?

Thank you Esmi. I am going to use Vcita for the future. Unfortunately, that’s not resolving my current issue that I posted.

I need to find where the “identification”/contact information of a sender who used the jetpack contact form yesterday went…it is not on the email I received from my website.