Travelwriter13

Thank you for your positive and kind words Insuraati they are much appreciated. I have had good luck for many years with Godaddy customer service as well. In fact I feel as though their customer service agent was indeed trying to help us by gathering information on our websites so he could give us the best product for our site’s hosting and for the best price. The issue came in with Godaddy’s automatic billing system. In today’s world of automation Gadaddy wanted to blame the automated system for the error and they said it was our responsibility to pay our bills. I agree about the payment of the Godaddy hosting, and I did pay them on not only my account that they deleted the hosting on but on my other Godaddy accounts as well, two of the, were in fact paid for 10 years in advance, so the money part of the billing wasn’t my issue. The issue was that even though Godaddy had an agent actively working with us and the agent was communicating with us both via my personal email and via our cell phones they never mentioned at any point and time that our data would be deleted. In fact we were comforted by the fact that the agent was working so closely with us and that the questions and issues we were having were indeed being addressed, at least we thought they were.

So many images are lost, all of my partner’s blogs and articles are lost along with my own and others who wrote for us. We spent countless dollars in the month of December on radio and TV ads and customers began contacting us telling us one of our sites were down even then. That is actually when it all began, you see the hosting had not even expired and wasn’t scheduled to expire for over a week and they had already taken the site down right in the middle of a huge campaign boost that should have brought in thousands in reservations. Instead we had none because the entire time the ads were running our site was down! So the Godaddy agent was trying to make this up to us by working with us to determine the best Godaddy product for our sites. It’s a shame really, we worked so hard on those sites and the entire time they could have been moved to our other account which won’t expire for many years to come. Godaddy should take into consideration who their customers are. Godaddy wanted me to believe it was no fault of their own and I was to blame and that simply wasn’t true. In fact being a business person myself who relies on offsite clients, if one of my clients could not pay or were late I would reach out to the client to both ensure I had the correct billing and make sure there wasn’t some sort of issue. Godaddy used very poor business practices by only sending an email out like they did with no verification that anyone was receiving it and they should have had some record within their billing that they were indeed in contact with us through another email address. I would think a simple phone call or notes within their agent system would have prevented them from losing a client and that could also be automated, a simple red flag telling their system to halt the deletion process that there were other issues involved. Instead Godaddy lost a very long term client and we are on the verge of doing some very major business too.

I wish you the best of luck with Godaddy, my advice to you though is to back everything up three and four times and maybe even invest in something like Vault Press just to be sure, I know I will. And as far as the customer service at Godaddy, you are correct they can be awesome it’s their automated system that is hurting their bottom line in my opinion. It’s great to have automation but if it means losing a client an automated system should be backed up with a simple phone call or the red flag I mentioned above, especially considering the time, effort and money we invested into this project. I put way too much faith in Godaddy, and like you I was lulled into feeling so secure by their customer service people. Don’t let the same thing happen to you my friend.