treehouseblends

Hello,

We recently ran into a similar issue where we had switch to a different stripe account.

Our new stripe account did not have any customers in it, but some of our woocommerce customers had placed orders on our old stipe account and had stripe customer id’s already registered.

The solution that we found was to clear the wordpress database of those _stripe_customer_id from the wp_usermeta table:

DELETE * FROM wp_usermeta WHERE meta_key LIKE ‘_stripe_customer_id’

You also want to make sure that those customers are not in your stripe account.

After we cleared these fields from the wordpress database, customers were immediately able to place orders with stripe.

I hope this information helps.

• This reply was modified 4 years, 8 months ago by treehouseblends.

Hello,

We recently ran into a similar issue. Instead of switching between test/live, we had switch to a different stripe account.

Our new stripe account did not have any customers in it, but some of our woocommerce customers had placed orders on our old stipe account and had stripe customer id’s already registered.

The solution that we found was to clear the wordpress database of those _stripe_customer_id from the wp_usermeta table:

DELETE * FROM wp_usermeta WHERE meta_key LIKE ‘_stripe_customer_id’

You also want to make sure that those customers are not in your stripe account.

After we cleared these fields from the wordpress database, customers were immediately able to place orders with stripe.

I hope this information helps.