trevorjonesit

Thanks Guys,

I’ve tried to get GoDaddy to troubleshoot this but they keep saying the following

It’s a issue with the content of website files

I would suggest you to review with your website content , as you can see with out no cache its working fine.

I’m a bit stuck not being technical on the backend stuff..

Thanks Autotutorial,

It’s hosted via GoDaddy (managed WordPress) but they don’t provide actual support on the content, just hosting side, so would this still be their responsibility?

Kind regards

Trevor

Thanks Michael! I will do that, I see that Quttera and other companies provide enhanced support plans to clean up and secure sites, these packages would resolve our issue im guessing for a premium?

Thanks Michael,

I did use Wordfence which flagged up some issues, but when I selected to fix/remove it brought the website down. I’m running the one you recommended at the moment internally and it has flagged up the following thus far;

https://ibb.co/cUEPE9

Once the scan is complete does it give me any options to clear/remove or will I need to dig into these files?

Hi Andrew, thanks for this I have had a good look through there and have read some of the pages already.

My main issue is trying to locate the code brought up by the quttera report. I have FTP access to all the wordpress files on Godaddy and can also view the code in the template files under ‘Appearance’ in the editor for wordpress but can’t find reference to the above anywhere!?