Triple-A.io

Hi @misho2007 ,

Thank you so much for your review & kind words. We try our best to support our customers in terms of technical or non-technical. Glad that you liked our support & service. It means a lot to us when someone provides such reviews & helps us to improve ourselves to another extent. Hopefully, there’ll be no more issues on your end, but if you still get into one, you know where to contact us.

Regards
TripleA Team

Hi @csrotarola ,

Thanks for your review. We’re sorry our plugin solution doesn’t meet your exact needs at this time.

Please note that the bank transfers required to allow you to withdraw your balance carry a cost, which is why we cannot set the minimum threshold to a value as low as 10 USD.

However, we genuinely appreciate your feedback regarding the minimum balance required to request a settlement. We will consider it as we are currently exploring options that cater to users looking for lower limits.

We continue to develop new features for our Woocommerce plugin and hope you’ll be able to take advantage of them in the future.

Regards
TripleA Support Team

Yes, this one is on the payment form, so we don’t have access to change that string from the WP side with loco translate. If you wish to change this, I think you can contact [email protected] regarding this language change.

Regards
TripleA Team

Hi @newguy321123 ,

If you check this line, I think https://share.cleanshot.com/PryfuQ is the one you’re seeking. If not, can you share which one you’re talking about? If you’re talking about any texts within the payment form, then I’m afraid this can’t be translated from the WP end as the form is loading through API & we don’t have the option to translate from WP.

Regards
TripleA Team

Hi @newguy321123 ,

This is happening because once you request a form with your preferred crypto, it’ll create a hash & API call for that one, which is a one-way road at the moment. If you want to change the crypto, you must reload the whole checkout page & initiate a new payment form. I hope you got your answer. We’ll try to contact the core team to see whether we can propose the solution you mentioned. If we do something, we’ll get back to you.

Regards
TripleA Team

Hi @newguy321123 ,

Thank you so much for your review & kind words. We try our best to support our customers in terms of technical or non-technical. Glad that you liked our support & service. It means a lot to us when someone provides such reviews & helps us to improve ourselves to another extent. Hopefully, there’ll be no more issues on your end, but if you still get into one, you know where to contact us.

Regards
TripleA Team

Hi @theconcepttrading

Thank you so much for your review & kind words. We try our best to support our customers in terms of technical or non-technical. Glad that you liked our support & service. It means a lot to us when someone provides such reviews & helps us to improve ourselves to another extent. Hopefully, there’ll be no more issues on your end, but if you still get into one, you know where to contact us.

Regards
TripleA Team

Hi @lyte9999 ,

Thanks for your review. We’re sorry our plugin solution doesn’t meet your exact needs at this time.
Please note that the bank transfers required to allow you to withdraw your balance carry a cost, which is why we cannot set the minimum threshold to a value as low as 10 USD.
However, we genuinely appreciate your feedback regarding the minimum balance amount required to request a settlement. We will consider it as we are currently exploring options that cater to users looking for lower limits.
We continue to develop new features for our Woocommerce plugin and hope you’ll be able to take advantage of them in the future.

Regards
TripleA Support Team

Hi @981peteha ,

Thank you for your comment and for using the TripleA service. As we are a licensed company, we need to do KYC. If you are facing any issues, we will be happy to have a call with you and troubleshoot; please get in touch with [email protected] with your phone number, and we will give you a call straight away.

Regards
TripleA Support Team

Hi @moxi ,

We are glad to hear you enjoyed our plugin. However, as a licensed PSP, we are regulated and will have to start collecting KYC and perform AML checks on all transactions. Therefore, we have stopped offering this direct-to-wallet service and instead offered our crypto-fiat and crypto-crypto custodian services. Our move towards becoming a licensed PSP is also in our merchants’ interest as they want to ensure that the crypto they receive is of a credible source and not tainted. This protects our merchants from regulatory exposure, especially in these changing times. We appreciate your understanding. Have a great day!

Regards
TripleA Support Team

Hi @981peteha ,

Sorry that you had issues with your installation. Can you please share with us what sort of issues you had so that we can have a deep look into those & fix them? So far, 2000+ customers are using it with no problems don’t know what happened with your installation. Some screenshots or something might help us figure out the issue & fix it for improvements.

Regards
TripleA team

Hi @locko69 ,

You want to use your personal wallet, which option has been deprecated from the plugin now. We encourage you to use the Local Currency option to receive payments to the TripleA dashboard & from there; you can request our team to make your withdrawal to your crypto wallet. I hope this will resolve your query.

Regards
TripleA Team

Hi @locko69

Sorry to hear that you’re having such issues. Due to Eid Holidays, our plugin support team is unavailable & will be back by Friday. We’ll get back to you with the case reported by then. Please consider this waiting time & hopefully, you’ll understand the situation here.

Regards
TripleA Team

Hi @globalminerstech

Sorry that you’re going through this situation. The payment should already be received into your account. It took 24-48 hours to reach your wallet upon withdrawal. We’ve found your email ticket & will be replying there with proof too. Let us know if you’re still having issues so that we can support you further.

Regards
TripleA Team

Hi @marguy1

Thanks for your excellent feedback & five-star rating. We’re trying our best to provide world-class solutions & services to your WooCommerce platform. We’ll check out this & try to fix this in the next update regarding the issue you’ve mentioned.

I hope you’d enjoy using our service & feel free to ping us for any issues if you get it as we’re always here to help you in your need.

Regards
TripleA Team`