Triple-A.io

Hi @jamonessinfronteras
There was a bug that affected certain merchants and caused orders to not update in real-time.
If you update the plugin to version 1.5.6, orders will update in real-time.

Let us know if this resolves your problem!
Regards,
TripleA Team

Hi @coatedpill ,

We recommend Electrum, it gives full control (but also full responsability) over your personal bitcoin wallet.
There are online or offline wallets that may provide different benefits.
If you want to manage your own bitcoin, which entails some risk and learning curve, it’s best you research your options and make a choice based on what you think is best for your own needs.

Hi @jamonessinfronteras ,
Have replied in the other topic you opened, will assist you there.
Thank you for your contribution in assisting others with wallet suggestions ??

Regards,
TripleA Team

Hi @jamonessinfronteras ,
Thank you for reaching out. We will look into this today and get back to you ASAP.

1. To clarify:
When the form is shown and the user sends bitcoin to the QR code / btc address, the (pending) payment is detected in real time and the order is then placed.
The payment address is unique to the order and has been linked already.
Your WooCommerce backoffice will see that the order has received a payment (which might be pending or already confirmed).

When I click on the “Open in wallet” link while having bitcoin wallet software installed, it asks me to open the link with that wallet software.
However without bitcoin wallet software installed or if the browser is not aware of it, then indeed the “URL” is not recognized as valid.
This should open in a new tab, though. So the user can just close that new tab and be back on the checkout page and then make his payment by copying the address and amount into his wallet software.

So:
1. user wants to pay with bitcoin, bitcoin payment form is shown,
2. user clicks “Open in wallet”,
3. this might open a new tab and say “Invalid URL” or such,
4. user closes the tab, is back on checkout page,
5. user copies amount and btc address into his wallet software (or scans QR code with mobile wallet),
6. within seconds, the payment is detected (detected on the blockchain pool of pending transactions),
7. the form is automatically submitted,
8. you receive an email notification,
9. your WooCommerce order details will show “paid with Bitcoin” and display side notes showing the timeline (how much should be paid, how much is pending, then finally how much has been confirmed to have been paid).
Order status updates in real time.

You are using a Captcha on your checkout page. If the captcha was not filled in yet, the step 7 will fail to submit the order automatically. User will see a warning saying Captcha is needed.. then user can click on “Waiting for payment” button to submit the order manually.

Please let us know if this helps clarify the general process, as well as.. why we don’t understand what problem you seem to notice.
Perhaps you could describe a scenario explaining what you are seeing at what point.

P.S.: We have tested your checkout page in various ways, all except actually making a payment ??

Regards,
TripleA Team

• This reply was modified 3 years, 9 months ago by Triple-A.io.

Hi @jamonessinfronteras ,
If your public key does not start with a lowercase x, y or z then either you are looking for it in the wrong place (perhaps looking at a public key of an address) or you are using a multi-sig wallet.

Multi-signature wallets are not supported.
We recommend creating a wallet specifically for use with TripleA so that the dashboard and email notifications remain in sync with actual orders processed.

Regards,
TripleA Team

Hi @xthebhann ,

Will mark this as resolved as we don’t have any unresolved support email issues.

Regards,
TripleA Team

Hi @midoskarr @salmalouch ,

Version 1.5.4 has just been released. This should fix the problem with the payment form not appearing, for some of you and hopefully all of you.

If after updating you still have the issue, please send your plugin debug log (follow steps in previous message) to [email protected] .

Regards,
TripleA Team

Hi @atifzz @zechina @kingyyyy ,

Version 1.5.4 has just been released. This should fix the problem with the payment form not appearing, for some of you and hopefully all of you.

If after updating you still have the issue, please send your plugin debug log (follow steps in previous message) to [email protected] .

Regards,
TripleA Team

Hi @salmalouch , @midoskarr ,

Could you please:
1. activate the plugin’s debug log (at the bottom of the plugin settings page)
2. try to display the bitcoin payment form, ideally reload the page and try a second time,
3. email it to [email protected] where our whole team is in copy.

This should tell us exactly which error is happening and allow us to deploy a fix within a day. (A fix is in progress, which might help one of you, but your site configurations/setups might be very different so please do share the debug log.)

Regards,
TripleA Team

Hi @atifzz ,
Have marked as unresolved again while we look into this.

Could you please:
1. activate the plugin’s debug log (at the bottom of the plugin settings page)
2. try to display the bitcoin payment form, ideally reload the page and try a second time,
3. email it to [email protected] where our whole team is in copy.

This should tell us exactly which error is happening and allow us to deploy a fix within a day.

Regards,
TripleA Team

Hi @zechina ,
Thanks for confirming! A minor patch was all that was needed to avoid some weirdness with some WordPress sites’ config.

We will consider this issue as fixed then, however if any has this issue please re-open or contact us with your debug log at [email protected].

Regards,
TripleA Team

Hi @xthebhann ,
Have we been in touch via email and has your issue been resolved? I don’t remember seeing support emails that mentioned “xthebhann”.

Please let us know, we are all in copy of the [email protected] e-mail address so you can count on swift support.

Regards,
TripleA Team

Hi @kingyyyy,
Apologies for answering a day late. We looked into it (thanks for sharing the debug log!) but found no explanation why you would have experienced this problem.
We have not had anyone else report such a ‘no permission’ response.

We are glad that it works again. Should it happen again, please email [email protected] (our whole team is in copy and will respond ASAP).

(Please clear and disable the debug log when not needed anymore, for your security. You may wish to leave it enabled for a few hours and then send us the full file to [email protected] in case we manage to find more information in it.)

Regards,
TripleA Team

Hi @xthebhann ,

1. Can you enable the debug log, in the plugin settings page?
2. Then try a small test payment yourself or wait for a customer to place an order.
3. After that, deactivate the debug log and send it to us (the link to open it is in the settings page too).
4. Clear the debug log (via settings page; to avoid security issues).

I suggest you send this to our [email protected] (our team is in the loop, we will continue the conversation there without delay).

On our side, to help you we would need to see:
– your checkout page,
– the list of plugins you have installed,
– our plugin’s debug log and your site’s PHP or error log.

We will help you figure this out asap.
Regards,
TripleA Team

Hi @salmalouch ,
Haven’t heard back from you. I will close this as resolved because the bug was fixed, however please confirm with us if everything is sorted out on your end.
If not, our team will assist you by email until it’s all clear or settled.

Regards,
TripleA Team

Hi @salmalouch ,
We have patch version 1.5.0.
You would have to remove and re-install the plugin, rather than just updating (which is why we did not update version number to 1.5.1).

When creating OR upgrading an account it will now correctly use the just created or previously existing account.

Let us know if it goes smoothly for you now?
Regards,
TripleA Team