tristan083

Hi @dcgavril ,

Thank you for your message and the information. No worries, it’s all good.

I’m glad to hear you found a way around the situation by changing the translation.

When you get the time and you’re ready to pick this one back, please feel free to reach out.

Hi @coursewewill ,

Thank you for reaching out.

I recognize how challenging this must be, but let me try to assist you here to the best of my abilities.

Unfortunately, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the twenty-twenty-one theme. Thus, I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the steps below?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts Article before doing anything.?

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @werny ,

Thank you for your message and sending the link.

I was able to track this down to a CSS rule from the theme. To override such rule, kindly append the following custom CSS snippet to your theme’s additional CSS section (Appearance -> Customize -> Additional CSS), and see if this works for you.

.tribe-events .tribe-events-calendar-list__event-header {
    z-index: unset !important;
}

Hi @stevennevins117 ,

Thank you for your message and the information.

Have you tried re-saving the affected event, ensuring that the correct date is on there?

Also, since you are using one of our premium plugins, and for us to help you better, please open a Support Ticket on our Help Desk. This is so we can adhere to the WordPress Forum Guidelines regarding premium users.

Hi @pierugo ,

Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve faced while using Event Tickets and for any inconvenience caused to you or your customers. Providing a reliable and seamless experience is our top priority, and we regret that we fell short of meeting your expectations.

We understand how frustrating it must have been to encounter recurring issues over the past year, and we’re grateful that you took the time to work with our support team to resolve them. Your input has been invaluable in helping us identify and address these problems.

Please know that our products team is continuously working to improve the plugin, and your feedback has been shared with our team to ensure we learn from this experience. If there’s anything specific we can do to address your concerns or restore your confidence in Event Tickets, please feel free to open a support thread or open a Support Ticket on our Help Desk.

We truly appreciate your patience and hope to have the opportunity to serve you better in the future.

Sincerely,

Tristan

Hi @werny ,

Thank you for reaching out.

To help us better understand the situation and investigate the issue, could you please allow the following page to be viewed publicly?

https://sterzing-wipptal.org/Veranstaltungen/categoria/events/Liste/

Hi @jhostetter ,

Thank you for your message and the information.

Querying a day view within the calendar’s “active” date range is expected to return a page per the Adding 404 header for empty Month, Day, and Week Views post. However, what’s not expected here is that the page isn’t coming up with the <meta name="robots" content="noindex"> meta tag. As such, I have lodged an internal bug ticket on this issue with our products team.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another thread, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

—

Internal Bug Ticket Reference: TECTRIA-876

—

Hi @czeller ,

Thank you for reaching out.

I recognize how challenging this must be, but let me try to assist you here to the best of my abilities.

There can be a number of reasons for this failure so let’s work together to sort this out. I recommend checking the following:

• Ensure that RSVP Email is enabled in Tickets -> Settings -> Emails (tab) -> RSVP Email.
• If you haven’t already done so, install an email logger plugin (i.e. WP Mail Logging) to get some insights about the RSVP Emails not going out.
• Enable WordPress debugging (see How to Enable Debugging in WordPress) to see if there’s anything thrown in the debug log.

Hi @wd69 ,

Thank you for reaching out.

For me to understand your situation and learn more about your setup, could you provide the version of the following?

1. PHP
2. MySQL or MariaDB and version
3. WordPress
4. The Events Calendar
5. Events Calendar Pro (if using)
6. Event Tickets
7. Event Tickets Plus (if using)
8. Theme and Version

Hi @cbra25 ,

The ability to use shortcodes with The Events Calendar is a feature that ships with the Events Calendar Pro premium add-on plugin.

If you are using the said plugin and needs assistance with it, please open a Support Ticket on our Help Desk so we could better assist you. Also, this is for us to adhere to the WordPress Forum Guidelines regarding premium users.

Hi @slavmel ,

Thank you for reaching out.

I’m not sure how or why this is happening but for some reason a CSS rule is running on the page that’s preventing the calendar from being displayed (see https://go.screenpal.com/watch/cTe3IBnir3a). Deactivating the said rule displays the calendar (see https://go.screenpal.com/watch/cTe3Ignir3k).

In that regard, I don’t think it was the removal of the old event that has caused the calendar to disappear.

Hi @jhostetter ,

Thank you for reaching out.

The Events Calendar version 6.10.2 included SEO Improvements (see Announcing Major SEO Improvements to The Events Calendar).

Technically, the https://demo.theeventscalendar.com/events/2025-03-27/ page should be directing to a 404 page just like what’s happening in my test environment (see https://profuse-goldfinch-9f8229.instawp.xyz/events/2025-03-14/); however, I suspect this is caching running on the demo page that’s why the page is being generated.

Hi @dietlin ,

Thank you for reaching out.

Regrettably, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the Divi theme (see https://go.screenpal.com/watch/cTe3I6nirrI).

You’re welcome, @gingerbreadboy !

Please feel free to let us know how you go or if you have further questions/concerns.

Hi @yngwi ,

Thank you for reaching out.

I’m afraid The Events Calendar has not been fully tested to work with QTranslate-XT. At this time, only the WPML multilingual plugin is partially supported (see WPML Support).

Since the issue is permalink related, I recommend you try regenerating your permalinks (see How to Regenerate Your Permalinks in WordPress) to see if that alleviates the situation.