tristan083

Hi @gingerbreadboy ,

Thank you for reaching out.

The tribe_the_prev_event_link/tribe_the_next_event_link functions use the tribe_get_event_link function to retrieve the “URL” of the previous/next event as you would see in the /wp-content/plugins/the-events-calendar/src/Tribe/Adjacent_Events.php file. I would recommend doing a filter hook on the said function.

Please note that this endeavor falls in the line of customization. While this is not something we discourage. This is; however, something that may require extensive knowledge in WordPress/web programming and we, the support team, are not equipped with such command. — Please see our?scope of support?page.

If you are comfortable handling (or writing) code, a good place to start finding documentation of our code functions would be our?DevDocs: and our?themer’s guide.

Hi @mvoc ,

Thank you for your message and additional information.

As it turns out, we already have an internal bug ticket for this. I have added this support thread and all the details you’ve provided in the bug report.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another thread, as it helps us track different issues.

Thank you for your patience on this one. Hang in there.

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Internal Bug Ticket Reference: TECTRIA-868

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Hi @nevnic ,

Thank you for your message and the information.

Unfortunately, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the Avada theme (see https://go.screenpal.com/watch/cTe3XVnirIP).

If you would like to continue troubleshooting this situation, it would be good to test for conflicts, as I suspect there’s a conflict that’s causing the issue here. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts Article before doing anything.
?
To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @dcgavril ,

Thank you for your message and the information.

Unfortunately, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the twenty-twenty-one theme (see https://profuse-goldfinch-9f8229.instawp.xyz/events/lista/pagin%C4%83/2/). In that regard, I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts Article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @paul-hartman ,

Thank you for your message and we’re glad to hear that things are working now on your site.

We appreciate you sharing what you’ve done to alleviate the situation. It makes sense to deactivate the option to combine third party CSS files within Avada as The Events Calendar’s ships with its CSS already pre-combined.

Please feel free to let us know how things go or if you have further questions/concerns.

Hi @malteseproverb ,

Thank you for your message, and I’m sorry to hear of the continued difficulties.

Would you be able to at least temporarily deactivate the login requirement for the https://logancenter.kinsta.cloud/event/university-of-scranton-hosts-the-second-trauma-screening/ page? This is to allow us to see the page and investigate further while adhering to the WordPress Forum Guidelines.

You’re welcome, @ulicgn !

Hi @mvoc ,

Thank you for your message and the information.

We’ve seen this issue happen when there is at least one multi-day event that started in the past and is still occurring (an event with a start date in the past and an end date in the present or future), or if there is a recurring event that started in the past. Are you saying that you have not had one of these situations yet the title tag still gave a range that started in the past?

I ask, as I have not been able to reproduce the issue on my end. Perhaps you could provide details on how to reproduce it in a consistent manner?

Hi @ulicgn ,

Thank you for your message and the information.

I have lodged an internal bug report on this with our products team. Thanks for all the details. I will definitely pass them along to the team.

I am unable to provide an exact date or time estimate for when this will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another thread, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

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Internal Bug Ticket Reference: TECTRIA-868

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Hi @lzheng ,

Thank you for reaching out.

The Events Calendar ships with a Subscribe to calendar (on the calendar page) and an Add to Calendar (on the single event page) feature (see Subscribing to and Exporting Events). Are you saying you don’t see these options on your website?

Hi @nevnic ,

Thank you for your message and the information.

Do you happen to be using the Classic Editor plugin on your site? If yes, could please check and ensure that Activate Block Editor for Events is deactivated in Events -> Settings -> General tab -> Editing sub-tab?

Hi @jumpinsteph ,

Thank you for your message and the information.

This is something that may be possible with?template customization; however, such an endeavor may require extensive knowledge in WordPress/web programming, and we, the support team, are not equipped with such command. — Please see our?scope of support?page.

If you are comfortable handling (or writing) code, an excellent place to start finding documentation of our code functions would be our?DevDocs: and our?themer’s guide.

Should you wish to move forward with template customization, the files of interest would be the following:

• /wp-content/plugins/event-tickets/src/views/v2/rsvp/actions/rsvp.php
• /wp-content/plugins/event-tickets/src/views/v2/rsvp/actions/rsvp/going.php

Hi @wa103sf ,

Thank you for your message and sending through the screenshots.

To help us better understand the situation, could you please provide answers to the following questions?

• Are you using Tickets Commerce with Event Tickets?
• Which payment gateway (PayPal, Stripe) have you connected with Tickets Commerce?
• Do you have Test Mode enabled?

Hi @ebborner ,

We appreciate the 5-star review! Happy to learn that our colleague, Darian, was able to assist you and help you resolve things in a timely manner.

Best regards,

Tristan

Hi @stevennevins117 ,

Thank you for reaching out.

For us to better understand the situation and learn more about your setup, could you provide the version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Events Calendar Pro (if using)
5. Theme and Version