tropicalfruit

@kmacharia

Thank you for the response.

To be clear, the calculated field not working (box was blank no matter what) was an earlier problem. I’ve since disabled my optimization plugin, so now the calculated fields work. That’s not ideal, but at least it’s functional now. That issue, end-to-end, took about 5 days if I remember correctly. The current issue (and I’m sure it won’t be the last) is that my Stripe payment simply doesn’t work with a calculated total field as the only payment field. It says “missing paymentID and paymentIntent.” At least, that’s what an hour of poking around, deleting and re-adding certain fields, and experimenting has gotten me to for a best guess.

This review is not about these exact issues, but rather that pattern of issues – something is broken, it’s broken in an opaque way, and you’ll often have to wait multiple days to get it resolved. I hope this particular Stripe payment issue is resolved, but the review stands until I go at least a month with things working as I expect, or breaking only in ways that are quick fixes.

When I use the plugin, it feels like it was made by someone who is good at design, and good at the visual presentation of things. It looks great, and the interface works great. Full credit for all that, it’s where the 3 stars come from. It does NOT feel like it’s made by someone who actually uses forms for business purposes on a daily basis. How is a simple feature like setting which payment field is actually charged not available? Why is there no way to add uneditable text formatted the same way as the fields? No one has ever tried to implement a discount or quantity field before? It’s confusing that these things don’t work out-of-the-box, and if it turns out it’s my fault somehow, I am willing to revise this review.

• This reply was modified 3 months, 3 weeks ago by tropicalfruit. Reason: updates and clarity