troyw2015

Hey Nigel,

Yeah not sure why, I tested on a couple of websites and had the same issue. I use Generatepress for 90% of my website builds, mainly because it rarely conflicts with anything. Not sure if that is the cause, maybe I will try it on Elementor and see what happens. I wonder what platform @pete468? is using?

Hey Pete,

The issue wasn’t really resolved, I had to use the Pro version in the end. Seems the free version requires you to manually trigger the the feed and it won’t do it automatically, despite their claims that it does. The paid version of course, works like a dream (funny that). I even went as far as using Uptime Robot to try and trigger the free version, but nothing will trigger other than manually clearing cache.

Sadly there is no free way out of this one, trust me I tried all the rival plugins and they are completely useless. Smash Balloon have this one covered unfortunately and they ain’t cheap!

I just wish Smash Balloon were honest about it, so that developers don’t end up wasting precious hours trying to fix the unfixable. Perhaps that’s something www.ads-software.com need to be a little tighter on.

• This reply was modified 2 weeks, 4 days ago by troyw2015.

Hi Kris,

Thanks for that CSS, that seemed to fix it. I’m a little baffled as to how it happened in the first place, but all good now.

Thanks

Hey Kris,

Thanks for your response. Yes, the mobile menu seems to be working fine, its just the desktop navigation it is missing. If you click inbetween ‘My Account’ and the Cart icon, the search bar appears, but the icon is missing.

I have checked the menu as you suggested and the Fibo Search Bar is included. What I did notice is that the Layout was set to default, so I selected search icon and saved the menu. However, the icon still does not appear. I have reverted back to default now.

The reason I ask if you have perhaps changes the CSS selector is that we have a small customisation, which may affect the icon.

.inside-navigation .dgwt-wcas-search-wrapp.dgwt-wcas-layout-icon {
order: 2;
margin: 0;
width: auto;
line-height: 55px;
padding: 0 5px;
}

Interestingly, I seem to have a spinning wheel above the position of the icon now too, which indicated something is not loading?

Thanks

Hey team, I received your last email and thank you for the temporary solution you provided, but moving forward I am still having issues with the free version of this plugin, automatically updating. You had suggested that the install may have been corrupted, so I tried reinstalling and this did not fix it. As I said in the email, I have tested it again on a completely different website and the feed still does not update unless I save the settings. It does not automatically update as you suggest it should? It seems that only the Pro Version will update the Facebook feed automatically, when a post is added to Facebook.

For clarity, can we now confirm that only the Smash Balloon Pro version updates automatically?

Hi team,

I just want to clarify one important thing, as I have been going around in circles now for 2 weeks, so its important that you understand the question I am asking. Please read carefully and I will be as clear as I possible can.

Does the free version of this plugin (Smash Balloon Social Post Feed – Simple Social Feeds for WordPress) automatically update new Facebook posts, to the front end of a WordPress Website?

Or, are automatic updates only possible using your Pro Version of the plugin?

Please advise and if I am not being clear, please feel free to ask me for further clarification.

Many thanks

Just letting you know, I have responded to your email as follows;

Hi,

1. I purged the Cache Via Cpanel and this did not work
2. We have already Disable Object Caching via htaccess file
3. Redis or Memcached are not enabled
4. There is no database caching

I have been talking to the hosting provider who has checked many times for any caching and there is none active. There is nothing out of the ordinary about this hosting service, in fact Synergy is one of the biggest in Australia, so it is highly unlikely this is a server issue. Even flushing the Cache on the server does nothing, because it is not enabled.

Hi team,

I was last contacted via email by a member of your team 3 days ago regarding this ongoing issue. They had made some minor changes that did not fix the issue, so I responded immediately to notify them. I have not heard back since, so am not sure where we are up to. I can see that the feed has updated, but cannot tell if this is due to your team saving the settings or refreshing the cache or if the issue is resolved. Please can someone update me?

Many thanks

Thank you and I look forward to your resolution. As mentioned, I have re-installed and even tested with no plugins or themes (other than Twenty Twenty Four) active and still it will not update. It updates in the backend, but not the front?

Hi,

I am a little disappointed by how I have been handled by your customer support team, having left this open forum for the privacy of your email support.

Initially I presented all of the steps I took to resolve the issue and how I implemented all of the steps you suggest in your documentation. Your support team ignored what I wrote and told me to add cachetime=30 to the Shortcode, which I had clearly already tried. I told them this and also advised I have checked the https://www.mywebsite/wp_cron.php link and confirmed this is working at server level.

I also tried Uptimerobot as recommended in your documentation and this did not work either.

I advised that I had disabled ALL other Plugins and Themes and still the feed will not update, unless you save Smash Balloon Settings or refresh its cache.

I have remained polite and courteous throughout, clearly presenting your support team with the steps I have taken to resolve this.

Each time I had to wait 24 hours for a response and then the entire weekend, only to be told this morning that I am on my own with this and you can’t help unless I buy the Pro version of the plugin?

I had a ready contacted you previously about buying Pro version as I want to use the Video Feed feature, but I am seriously reconsidering that now.

Please can I get some help with this. I have done everything you asked, followed all your documentation and even stripped the website down to no plugins and just the Twenty Twenty Four WordPress theme. But still your plugin does not update the latest Facebook posts on the front end of the website. I removed and reinstalled Smash Balloon and it did not make any difference. Nothing is conflicting, so surely this is an issue you would want to solve?

Thanks

Done, thank you

Out of utter desperation and against my better judgement, I have signed up to Uptimerobot as suggested in your documentation and still it does not update. I have ensured the .wp_config file is including the wp_cron, I have checked with the host provider and cannot see why the feed updates the backend, but won’t update on the front end of the website? I have exhasted every avenue and since I am using a very standard and simple WordPress layout, cannot understand why this is happening?

Hi, I have tried everything listed above and still it only updates when I save settings or clear cache? I am not using any questionable themes or Page builders and my hosting is not a cheap nasty service. I don’t usually have any issues with the server and feeds?

Please ignore, I figured it out myself, thanks.

For anyone else who needs to know, just pop this in the Events Shortcodes For The Events Calendar Settings > Extra Settings > Custom CSS

.tecc-title {
display: none;
}
.tecc-up-event {
display: none;
}
.tecc-event-detail {
display: none;
}

Search…

Hey Scott,

OK, so tried Disabling all of them and the Pods stopped working all together on the Music Pages, such as /label/exceed/ and so on.

So I enabled ‘Enable creating custom fields with Pods’ and they came back again. However, still incredibly slow to load. Obviously, when the Pods are disabled, the pages load very fast.

I believe the Spotify Streams are part of the issue, but are the Pods also having issue populating the Spotify blocks?

Thanks