truebird

@marpan Is your site with this same issue as us on a single site install or multsite subsite by the way?

@marpan

Ah…I see what you mean.

Yes, I have tested that months ago too disabling all network enabled plugins.

Also, on staging, all plugins including network enabled were disabled too on testing and it still happened even on stock WP theme.

Are you using https://www.ads-software.com/plugins/megamenu/ too or not?

Greg

@marpan

Thumbs up.

What do you mean what do I use for WP MULTISITE NETWORK? If you mean what host, it is VMWARE at Liquidweb.

@marpan Thanks for the further feedback. Is there a bug thread for the WP core folks to take notice and fix though yet? I do not think it is a common issue but it does happen. Elegant Themes (Divi) have also said it is a WP core issue too after spending 1 month with them going back and forth.

So on my WP Multisite Network, when I upgrade from WP 5.9.5 to 6.0 plus, about 50 sites are perfectly fine and most of the have Divi theme too. But about 6 of them have the menu issue only out of about 46 total subsites.

One common plugin they have is https://www.ads-software.com/plugins/megamenu/ I am thinking of disabling that and doing the upgrade, checking the menus on the 6 sites, if they are not there, bring them back with saving the menu with a new item with https://www.ads-software.com/plugins/megamenu/ disabled still and then enabling it after or leaving it off for a hour or so and see if the menus stay.

I may further talk to the Max Menu devs too before I launch a WP core bug request.

I have tried this on staging with all plugins disabled and theme on WP stock and it still happens but with staging the menus stuck after bringing theme back when adding a menu item.

I am trying to look for any clues as to why that is.

Are you using https://www.ads-software.com/plugins/megamenu/ by chance?

Anything else come to mind?

With us collaborating, maybe we can solve 100% (I am 95% there)…just need menus to not re-disappear after we bring them back.

??

Greg

@hunters-best This really worked wonders for me when testing on staging https://www.ads-software.com/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15702531 and I thank you so much for this little comment. I would not have known to try this without you taking the time to post. However, when I do the same thing on a WP Multisite (see here https://www.ads-software.com/support/topic/appearancemenus-disappear-when-updating/#post-16192748 ), it works initially but after about 15 min or so the menus disappear again. Any thoughts or ideas on that or things to try? I am going to try another round of testing and trying other things to get the menus to stick and not disappear soon (since it is on a live WP Multisite Network I have to plan a bit in my sprints to finally solve…almost there just need to solve this final piece). I have some other ideas to try like disabling Mega Menu before and/or after the upgrade (which the 6 subsites share in common and some other things). 40 of my subsites have no upgrading issues with menus…I only have 6 specific subsites that have this issue it appears. I have done plugin conflict tests and theme conflict tests etc. See my latest here https://www.ads-software.com/support/topic/appearancemenus-disappear-when-updating/#post-16192748 Any other ideas or input you may have or have come across since you had similar issues I would greatly appreciate! ?? Greg

@orchestrated Thanks for your input here. I have the same issue. I found https://www.ads-software.com/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15680497 and https://www.ads-software.com/support/topic/menu-items-disappeared-and-cant-be-saved/#post-15716554 helpful.

Could you let me know exactly the path of where that code is?

How did you ultimately resolve and along everything to go back to normal? What is the optimal method in your opinion?

I would appreciate any insight you have on this since you faced the exact same thing I am currently.

??

@clorith

FYI, the way Elegant Themes at Divi avoids this issue in their support tab (where they allow for disabling plugins and theme for troubleshooting for the active users only), is they acknowledge all manner of issues with disabling WooCommerce and Really Simple SSL plugins. So, they do NOT disable the CORE WooCommerce plugin nor Really Simple SSL.

If you implement the same, then all these issues would likely not be a issues anymore for your plugin.

Could you implement similar please? You could put a obvious not in bold etc telling the user these two plugins will not be disabled (or any other you find cause problems).

After the original disabling, you could have a option in your settings to allow the user to further disable WooCommerce core if they really wanted to for the current user.

This would avoid they massive problems like we experienced and undoubtedly others (when you nor they know why but this is likely the main reasons).

I hope this is helpful to make this plugin better.

Let me know?

??

Greg

• This reply was modified 2 years ago by truebird.

@marpan I am making progress but still on WP 5.9.5 on our WP Multisite. Have been able to replicate the issue with all plugins disabled and going to the twenty twenty one stock WP theme on a staging site.

We have converted a test subsite to a single staging site, then disabled all plugins and with the stock WP theme being on WP 5.9.5.

Menus perfectly fine and available.

Then, we upgraded to Wp version 6.0 and the menus totally disappeared.

We then when to the Appearence>Menu section and all menu items, of course, are the same (gone). However, our Menu names and assignments of our Menus remained (just the menu items themselves “appears” gone mind you). So…we discovered that IF we ADD one random page to any menu that should have menu items and then saved the menu then all the menu items suddenly do return magically. Then, remove the random added item from the menu you just added and resave and you are good. Do this process with any other menus.

The process stuck fine with our staging site and the menus remain and that staging sites was then updated to 6.0.3 and the menus remain fine still on staging.

We then enable the normal Divi theme and all plugins on staging.

However…

When we do the same process on our WP MULTISITE NETWORK on live above and also network update all subsites, the process DOES work on the few subsites that are doing this (in my case 40 subsites or so have no issues at all with the menus, but about 6 have this problem). So, we did the process same as on the staging site and the menus do reappear fine. BUT…the problem on the live site on the Multisite is that the menus stay for 10-20 min but then disappear again on those 6 subsites.

So, it is either a issue where it is primarily a Multisite issue now with them disappearing again on those 6 subsites but the staging site sticks fine and does not disappear anymore after doing the process.

Let me know your progress too?

Also, WordPress folks here, could you consider this additional info knowing and try to give some good useful input on things we can try to get over the hump here?

I would say we are like 95% to solving this now but it is just that the menus keep disappearing when doing it on live on our Multisite only on 6 subsites but 40 other subsites are perfectly fine where we do not have to mess with anything on those other subsite menus…just these 6 sites.

Thanks so much!

Additional help to get us over the hump much appreciated…smile.

Greg

• This reply was modified 2 years ago by truebird.
• This reply was modified 2 years ago by truebird.

@t-p this not much help. Woocommerce is totally disabled as is all plugins.

• This reply was modified 2 years, 1 month ago by truebird.

@t-p Of course I know no such issues happen most of the time here. As a matter of fact, I can updated some sites fine too on the same server. FYI, I am on VMware if that matters with Liquidweb here https://www.liquidweb.com/products/private-cloud/

It happens to be only a few select WooCommerce based pet store sites that are the only problem. Other sites update fine.

I tried the direct FTP method and get the same results.

I did think MU Plugins. I disabled MU Plugins as well as regular plugins and am on the stock 2021 theme…I had hopes for that but still the same.

I also disabled any Drop-Ins but it is inactive anyway on WP Staging version of the site https://www.screencast.com/t/yCoZxpnsrnrF

Do you have any other ideas or thoughts?

We all know that many times things go fine for a majority of sites but there can be issues with some. This is the case here and not normal and some kind of issue with menus between 5.9.5 and 6.0 in these particular circumstances.

Let me know other thoughts?

Anyone else have ideas?

Greg

P.S. I probably want to mention the original site is a WP MULTISITE NETWORK which could be part of this. See the version of WP 5.9.5 VS 6.0 plus /wp-admin/nav-menus.php https://www.diffchecker.com/woxsm51H There is a lot of removals. I think this could be part of the issue here. Now, I converted my subsite (non-primary subsite) site on the WP MULTISITE NETWORK to a single standalone WP site for staging purposes FYI. I think this may help us figure out want is going on…perhaps closer? OR…at least it may be clue if it is not only this file but other places as well relating to WP MULTISITE NETWORKS and/or Single Site installs and Nav menus for 5.9.5 and onward on, yes, SOME, but NOT all sites I understand.

• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.
• This reply was modified 2 years, 1 month ago by truebird.

@webzunft Morning. Thanks for asking. Yes. We are aware. I will let you know when it is out of maintenance mode. Then we can revisit. Sound OK?

??

@clorith Could you chime in on this from about 5 days ago https://www.ads-software.com/support/topic/love-plugin-but-recently-did-this-important/#post-16044828 ? I know you are busy likely but would appreciate some input that. ?? Greg

@webzunft

Update…here is a 40 sec video https://www.screencast.com/t/DMnGzafeHjv (copy and paste if not clickable).

Now, just those Woo buttons and elements per the video…thoughts on that?

??

Greg

@webzunft Ok. I believe we got it now. Could you take a look now wingdom(dot)store/shop ?

??

Greg

@kausaralm and plugin devs?,

I am not saying there is a conflict.

I am just asking if the work well together? It is a question.

I have not installed this yet.

Greg