TrustedSite

Hi David,

Thank you for reaching out. We would like to put you in contact with a support representative to help you troubleshoot the issue. Please email our support team at [email protected]. They are aware of this issue and will be looking for your email.

Thank you,
The McAfee SECURE Team

It depends on how exactly you are using Stripe. If you are using Stripe Checkout, you will not be able to add the trustmark.

If you are using Stripe Elements, you can strategically place the trustmark wherever you need.

The shortcode will not work in Stripe templates. You may need to try adding the full trustmark code.

I recommend emailing our support team ([email protected]) with your domain name and they can look into this further for you.

We apologize for the delayed response. Yes, if you have purchased a Pro plan, you can customize the location of the floating trustmark as well as the size and location of the engagement trustmark.

If you have any additional questions, please feel free to contact our support team at [email protected].

Hi Leslie,

Thank you for using the McAfee SECURE service. Please note, in order to display the Engagement Trustmark you must be using a Pro plan if you are not already.

To add the engagement trustmark, navigate to the page or post where you would like to display the trustmark.

Insert the following shortcodes to add the engagement trustmark. Make sure you’re in text editor not visual editor:

– For the standard size trustmark: [mcafeesecure]
– For a larger or smaller trustmark, use the following code and change the width to any number between 60 -120: [mcafeesecure width=“80″]

The engagement trustmark should now appear in the areas where you you pasted the shortcodes.

If you’re still experiencing issues when trying to add the engagement trustmark, please contact our support team at [email protected].

Hi @simsan,

We just released a new version 1.0.5

Can you try upgrading and see if that fixes your issue.

Thanks

@jessalu

Are you able to get this issue resolved? I’d be happy to help if you are still running into issues.

Thank you for reporting the error. Does it provide anymore details into what the error is. I did a fresh install of WordPress 4.8 and I was able to successfully install and active our app.

Hi there!

Thanks for reporting this issue. This was a bug and should be fixed now!

Best,
Patrick
TrustedSite – Operators of McAfee SECURE

Hi there,

Sorry! We don’t currently offer a Spanish version. We’re working on localizing our content and hope to offer this feature soon.

Thanks for your patience.

Patrick
TrustedSite – Operators of McAfee SECURE

Hi there,

You don’t need to have an SSL certificate installed to pass our security checks.

Best,
Patrick
TrustedSite – Operators of McAfee SECURE

Sorry to hear you are experiencing issues when signing up. Our support team would be happy to assist with this error. Please use this link to open a support ticket: https://support.mcafeesecure.com/hc/en-us/requests/new

Hi there,

Yes, you don’t need to have an SSL certificate to pass our security checks.

Best,
Patrick
TrustedSite – Operators of McAfee SECURE