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  • Thread Starter ttouma

    (@ttouma)

    Hello,
    Kindly check https://ibb.co/YhXSvTk,
    This is my website: https://equibalanceofficial.com/checkout/

    eh_paypal_express_log-2022-03-29-f45fbe80fdaccb1b91a09d5ed85e5395.log

    2022-03-29T07:46:46+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Create Order API ) ------------------->
    {
        "intent": "CAPTURE",
        "application_context": {
            "brand_name": "Equibalance Lebanon",
            "locale": "en-US",
            "landing_page": "BILLING",
            "shipping_preference": "GET_FROM_FILE",
            "user_action": "PAY_NOW",
            "return_url": "https:\/\/equibalanceofficial.com\/wc-api\/Eh_PayPal_Express_Payment\/?c=order_details&p=https:\/\/equibalanceofficial.com\/checkout\/&intent=CAPTURE",
            "cancel_url": "https:\/\/equibalanceofficial.com\/cart\/?cancel_order=true&order=wc_order_VN9LXq4arEPG2&order_id=6686&redirect=https%3A%2F%2Fequibalanceofficial.com%2Fcheckout%2F&_wpnonce=8f9eb2f0ca&cancel_express_checkout=cancel"
        },
        "purchase_units": [
            {
                "invoice_id": "6686",
                "items": [
                    {
                        "name": "Mountain Beach",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    }
                ],
                "amount": {
                    "currency_code": "USD",
                    "value": 1572,
                    "breakdown": {
                        "item_total": {
                            "currency_code": "USD",
                            "value": 1572
                        },
                        "shipping": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "tax_total": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "shipping_discount": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "discount": {
                            "currency_code": "USD",
                            "value": 0
                        }
                    }
                },
                "shipping": {
                    "name": {
                        "full_name": "Tanios Touma "
                    },
                    "address": {
                        "address_line_1": "beirut",
                        "address_line_2": "kornish al mazraa",
                        "admin_area_2": "kornish al mazraa",
                        "admin_area_1": "DE-BE",
                        "postal_code": "06037",
                        "country_code": "DE"
                    }
                }
            }
        ]
    }
    2022-03-29T07:46:47+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Create Order API ) ------------------->
    {
        "id": "2G226543B12073351",
        "status": "CREATED",
        "links": [
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2G226543B12073351",
                "rel": "self",
                "method": "GET"
            },
            {
                "href": "https:\/\/www.paypal.com\/checkoutnow?token=2G226543B12073351",
                "rel": "approve",
                "method": "GET"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2G226543B12073351",
                "rel": "update",
                "method": "PATCH"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2G226543B12073351\/capture",
                "rel": "capture",
                "method": "POST"
            }
        ]
    }
    2022-03-29T07:48:16+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Create Order API ) ------------------->
    {
        "intent": "CAPTURE",
        "application_context": {
            "brand_name": "Equibalance Lebanon",
            "locale": "en-US",
            "landing_page": "BILLING",
            "shipping_preference": "GET_FROM_FILE",
            "user_action": "PAY_NOW",
            "return_url": "https:\/\/equibalanceofficial.com\/wc-api\/Eh_PayPal_Express_Payment\/?c=order_details&p=https:\/\/equibalanceofficial.com\/checkout\/&intent=CAPTURE",
            "cancel_url": "https:\/\/equibalanceofficial.com\/cart\/?cancel_order=true&order=wc_order_Tq3oMsGnK3mDy&order_id=6687&redirect=https%3A%2F%2Fequibalanceofficial.com%2Fcheckout%2F&_wpnonce=8f9eb2f0ca&cancel_express_checkout=cancel"
        },
        "purchase_units": [
            {
                "invoice_id": "6687",
                "items": [
                    {
                        "name": "Mountain Beach",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    }
                ],
                "amount": {
                    "currency_code": "USD",
                    "value": 1572,
                    "breakdown": {
                        "item_total": {
                            "currency_code": "USD",
                            "value": 1572
                        },
                        "shipping": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "tax_total": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "shipping_discount": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "discount": {
                            "currency_code": "USD",
                            "value": 0
                        }
                    }
                },
                "shipping": {
                    "name": {
                        "full_name": "Tanios Touma"
                    },
                    "address": {
                        "address_line_1": "beirut",
                        "address_line_2": "kornish al mazraa",
                        "admin_area_2": "kornish al mazraa",
                        "admin_area_1": "DE-BE",
                        "postal_code": "06037",
                        "country_code": "DE"
                    }
                }
            }
        ]
    }
    2022-03-29T07:48:16+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Create Order API ) ------------------->
    {
        "id": "7XE52573M20844628",
        "status": "CREATED",
        "links": [
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/7XE52573M20844628",
                "rel": "self",
                "method": "GET"
            },
            {
                "href": "https:\/\/www.paypal.com\/checkoutnow?token=7XE52573M20844628",
                "rel": "approve",
                "method": "GET"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/7XE52573M20844628",
                "rel": "update",
                "method": "PATCH"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/7XE52573M20844628\/capture",
                "rel": "capture",
                "method": "POST"
            }
        ]
    }
    2022-03-29T07:48:29+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Create Order API ) ------------------->
    {
        "intent": "CAPTURE",
        "application_context": {
            "brand_name": "Equibalance Lebanon",
            "locale": "en-US",
            "landing_page": "BILLING",
            "shipping_preference": "GET_FROM_FILE",
            "user_action": "PAY_NOW",
            "return_url": "https:\/\/equibalanceofficial.com\/wc-api\/Eh_PayPal_Express_Payment\/?c=order_details&p=https:\/\/equibalanceofficial.com\/checkout\/&intent=CAPTURE",
            "cancel_url": "https:\/\/equibalanceofficial.com\/cart\/?cancel_order=true&order=wc_order_FU9UfDG1wJXXX&order_id=6688&redirect=https%3A%2F%2Fequibalanceofficial.com%2Fcheckout%2F&_wpnonce=8f9eb2f0ca&cancel_express_checkout=cancel"
        },
        "purchase_units": [
            {
                "invoice_id": "6688",
                "items": [
                    {
                        "name": "Mountain Beach",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    },
                    {
                        "name": "Night Mountain",
                        "description": "",
                        "unit_amount": {
                            "currency_code": "USD",
                            "value": 262
                        },
                        "quantity": 2
                    }
                ],
                "amount": {
                    "currency_code": "USD",
                    "value": 1572,
                    "breakdown": {
                        "item_total": {
                            "currency_code": "USD",
                            "value": 1572
                        },
                        "shipping": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "tax_total": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "shipping_discount": {
                            "currency_code": "USD",
                            "value": 0
                        },
                        "discount": {
                            "currency_code": "USD",
                            "value": 0
                        }
                    }
                },
                "shipping": {
                    "name": {
                        "full_name": "Tanios Touma"
                    },
                    "address": {
                        "address_line_1": "beirut",
                        "address_line_2": "kornish al mazraa",
                        "admin_area_2": "kornish al mazraa",
                        "admin_area_1": "DE-BE",
                        "postal_code": "06037",
                        "country_code": "DE"
                    }
                }
            }
        ]
    }
    2022-03-29T07:48:30+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Create Order API ) ------------------->
    {
        "id": "2W42549740427840B",
        "status": "CREATED",
        "links": [
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2W42549740427840B",
                "rel": "self",
                "method": "GET"
            },
            {
                "href": "https:\/\/www.paypal.com\/checkoutnow?token=2W42549740427840B",
                "rel": "approve",
                "method": "GET"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2W42549740427840B",
                "rel": "update",
                "method": "PATCH"
            },
            {
                "href": "https:\/\/api.paypal.com\/v2\/checkout\/orders\/2W42549740427840B\/capture",
                "rel": "capture",
                "method": "POST"
            }
        ]
    }

    Hello @shaonback2 ,
    When I’m placing the first name, last name, phone number and the email in the checkout form (billing address and shipping address).

    The information are not saved to the order list, we are facing this issue from 3 days ago.

    Hello!
    I’m having the same issue.
    This my woocommerce report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://equibalanceofficial.com
    Site address (URL): https://equibalanceofficial.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.16
    PHP Post Max Size: 516 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 2060
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_
    Total Database Size: 70.57MB
    Database Data Size: 65.86MB
    Database Index Size: 4.71MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 315
    custom_css: 1
    customize_changeset: 2
    fusion_element: 2
    fusion_form: 1
    fusion_tb_layout: 1
    fusion_tb_section: 2
    mailpoet_page: 1
    nav_menu_item: 12
    page: 30
    post: 5
    product: 90
    product_variation: 48
    revision: 725
    shop_order: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (8) ###
    
    Advanced Custom Fields PRO: by Delicious Brains – 5.9.8
    Avada Builder: by ThemeFusion – 3.6.1
    Avada Core: by ThemeFusion – 5.6.1
    Slider Revolution: by ThemePunch – 6.5.15
    WooCommerce Category Slider Pro: by pluginever – 4.0.1
    Category Slider for WooCommerce: by ShapedPlugin – 1.4.5
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    WooCommerce: by Automattic – 6.3.1
    
    ### Inactive Plugins (11) ###
    
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0
    Currency Switcher for WooCommerce: by WP Wham – 2.15.0
    Extra Product Options Builder for WooCommerce Pro: by  – 1.2.43
    Jetpack: by Automattic – 10.7
    Mailchimp for WooCommerce: by Mailchimp – 2.6.1
    Smush: by WPMU DEV – 3.9.5
    Sold Out Badge for WooCommerce: by Charlie Etienne – 4.3.0
    Under Construction: by WebFactory Ltd – 3.92
    W3 Total Cache: by BoldGrid – 2.2.1
    WooCommerce Payments: by Automattic – 3.9.0
    Wordfence Security: by Wordfence – 7.5.9
    
    ### Must Use Plugins (1) ###
    
    Endurance Page Cache: by Mike Hansen – 2.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #6465 - /shop-product/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: ? Page not set
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Avada
    Version: 7.6.1
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: LB
    WooCommerce currency supported: ?
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: ?
    Used PayPal Checkout plugin: –
    
    ### Action Scheduler ###
    
    Complete: 795
    Oldest: 2022-02-28 10:36:03 +0200
    Newest: 2022-03-28 13:17:29 +0300
    
    ### Status report information ###
    
    Generated at: 2022-03-28 14:07:15 +03:00
    
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