Jetpack has detected an error syncing your site

Hello @kiburisa,

Thanks for reporting this, and sorry for the trouble!

I have launched a sync job to fix some content caching issues happening at the moment.

Please give the system up to 24 hours to complete the process, and if you still see that error message at your end, let us know and we’ll investigate further.

Thanks!

Thank you Stef. Unfortunately the issue is still happening.
I cleaned both browser and server’s caches to make sure that’s not the problem.

Kind regards

Hi @kiburisa

I re-run the sync, now that you clear your server cache.

Let me know if you have any questions.

My best regards,

Michelle

Hi Michelle,

Thanks you. It didn’t work this time either. It’s showing the same critical error.

Best regards,

Isabel

Hey @kiburisa,

I have good news! I have just checked the connection and everything does seem to be working properly now. You can check the latest debug looking good:

https://jptools.wordpress.com/debug/?url=https://australstones.com.au/

I hope you’re not experiencing this issue anymore. Please monitor the situation in the next couple of days and let me know whether you experience any problems.

All in all, let me know how it goes and whether I can assist further. Cheers ??

Hi Stef,

This is weird, because the same critical error is still being displayed in the Site Health Check status page, so nothing changed.

I cleared all caches to make sure that’s not the issue.

Kind regards

Hi @kiburisa

I’m seeing the sync errors again on this end now as well.

The issue is likely being caused by how Jetpack uses the WordPress cron system. Can you reach out to your host to have them check to see if cron is enabled and working correctly on your site?

Could you also check your site’s wp-config.php file, and let me know if cron is currently disabled? If it is disabled, you’ll see this bit of code somewhere in that file:

define( 'DISABLE_WP_CRON', true );

Please remove this if it’s present.

Another thing you might try is installing this plugin:

https://www.ads-software.com/plugins/wp-crontrol/

… which should let you see if there’s anything wrong with your site’s cron system.

Hi @bruceallen,

I removed sure that line of code define( 'DISABLE_WP_CRON', true ); was not in the wp-config file as it looks like it was put there by the previous webmaster. The error persists, so I installed WP Control and checked.

It looks like the cron system is working properly.

So is there anything else I can do? Maybe a new resync since now we dont’ have our cron system disabled?

Regards

Hi @kiburisa

Thanks for doing that!

I’m running another full sync right now, we’ll see if that improves things.

Hi @kiburisa

That sync didn’t seem to work either. I’m going to open an issue with our devs to take a look for you.

Thanks @bruceallen

Hello @kiburisa,

Our developers have checked your site and would like to further investigate what’s happening. Could you contact us via this contact form and mention this thread?

We’ll then share with you some steps to take to help us with the investigation.

Thanks!

Done, thanks @erania-pinnera

Best regards

Hello @kiburisa,

Thanks for your patience while our developers were checking your site.

At this point, we’d like to run some more tests with you on your site to try to figure out what’s happening. We’d also like to get your server access credentials to see in detail what it’s happening at your end.

If you’re happy for us to keep investigating, could you contact us via this contact form and mention this thread? We’ll send you a secure link where you can share your server access credentials (emails are not safe).

Look forward to your reply, thanks!

Thanks @erania-pinnera ,

Unfortunately the link that you sent was not working, so I used the one in the previous message (I assumed it was the same form you sent previously).

I mentioned this thread and asked for the secure link to provide our hosting provider access.

Regards

• This reply was modified 2 years, 8 months ago by kiburisa.