tvahlsing

I will accept that you have not received my email even though I sent it through my personal gmail account as well my normal account

I have tried your support ticketing process and even received a confirmation email. Don’t believe me, check your outgoing mail from 7/26. There is something not functioning correctly with your system.

Given that I had tried to contact you through your system and your email addresses, I had chosen to drop this an count my $42 as lost. I tried all the “gentle” ways of handing this.

I think that if you read back through the thread, you will find the one being noisy and escalated the conversation is you. I wrote a review 3 weeks ago after not getting responses from your support. I have spoken factually about everything I have experienced in trying to get support from your product. You called the review a fake, essentially accused me of lying and now presume to lecture me on being loud and noisy. I think that says everything that anyone needs to know about your customer service attitude. It is too bad because your product is pretty good.

However, at this point, I am done with your product and your support because of your attitude. I will not even bother trying to recover my money because the time and effort to try to communicate with your company is just not worth it anymore.

24 hours is up since I resent all of my emails from two email addresses and I have not received any response from the author who claims that all support is handled within 24 hours.

Perhaps the author should instead of telling a paying customer that they are being untruthful, should either 1) figure out why they are not getting my support emails and cases through their system or 2) support their product as promised.

Either way, I stand by my original review. Buyer beware.

It is 100% accurate. I will forward the sting of emails to you again and just to be sure, I will even send it from a second email address. If you respond and provide the support in the timely manner that you say, I will certainly report it back here.

This is not a fake review. I created the profile after multiple attempts to contact the author and continued to do so after creating the review as well. I received one response when messaging their sales force and then again no reply was received after requesting a refund when I forwarded the trail of emails and attempts to generate support tickets through their system.

Each time I would attempt to generate a support ticket, I would receive an email from their site with the case details I submitted, with no case number and the case number was not listed on my dashboard.

After weeks of attempting to get tech support and now a refund with only the one response, I highly can only conclude that they are not interested in supporting their product.