tvc73

Thank you for the update govsocialmedia.

Interested to find out how you go with it…

Hi limitlessventas, unfortunately no I haven’t found anything yet. Haven’t been able to sort out a suitable solution so my site is still running completely free.

Hi wiredcom, thanks for your reply.
The main site is in the main directory and the testing subdomain is in a sub directory under the public_html folder. However both have their own installatron wordpress applications which I think may be the issue?
I’m guessing there should only be one installatron application for the main site with the testing subdomain in a sub directory.

Disregard this issue. It seems to have fixed itself somehow.

I have a bigger one now … will start another thread.

Ok … so after I left the site like this for some time I tried again.

I was able to login at the WordPress login screen and go to the plugin page. Then changed the file name back and then activated the plugins.

It now has all the plugins back up and running and the site appears to be fine…? So I’m at a loss as to what caused it and whether it will happen again.

A big thank you to Tara for your post…!!

Ok Tara,

I followed this exactly…
Or reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.
1. Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
2. Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
3. Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
4. Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

When I get to point 3 Login to plugins page. It brings up the WordPress login but I can’t login. It just sits there and times out.

Thank you very much for your detailed response Tara.

I’m just a bit curious that the main site is experiencing this issue but the testing sub domain is not. They are configured exactly the same. I always test changes on the sub domain before letting them loose on the main site.

I’ve tested resetting the plugins on the testing domain which all worked fine. I guess now I have to try it on the main site…

Hi there and thank you…!

No I don’t believe it would be ultimate member causing the issue but of course I don’t know for sure.

The main site is
https://www.arrangementsaustralia.com

The testing subdomain is
testing.arrangementsaustralia.com

The testing site is identical to the main domain. The testing site is working and the main one is not.

Found that Altitude Pro has a massive amount of padding either side of the main container. 200px each side in fact.
Changed this to 60px and it looks good.

Further to this issue…

I’ve found that by changing to the generic Genesis theme that UM does appear to display correctly. It’s only when using Altitude Pro child theme that UM is completely screwed up. Yay me

And along with galleries have the ability to make them public or private. With the user of the profile being able to grant permission to other users to view the private gallery.