twsupport

Glad you were able to get some use out of this!

Let us know if there is anything we can do to make your experience even better!

Hello! Thank you for reaching out on this issue and moving the topic to our forums so we could share your experience with other users. We have done some testing on our end and this is something we will be fixing in our next update. What you experienced was TraitWare looking for the email that you used for your initial account when you tried to setup your second site. However, because the emails were different, the account on the new site was treated as a new user. While the site was added and active, TraitWare had nothing to compare to on WordPress to verify your identity to actually log in to the site using our app.

If you are adding additional sites as an Account Owner, for versions up to v1.2 of the plugin, you will need to make sure that you are signed in with an account that has the same email address as the initial account that was used to setup TraitWare.

If the site does not have that email, the simplest solution is to just create a new user with that email. Changing the email on WordPress requires more work and time than necessary.

We are working on the next version of the plugin which will include a fix for this and will not require any changes to be manually done. The account owner will be able to be logged in with any email, and TraitWare will make the necessary modifications to make sure the login remains as secure as possible.

Let us know if you need anything else!

Glad to hear you are enjoying it! Thank you for taking time to leave feedback!

Well we are glad to offer you a solution to passwords that may not be secure. Thanks for the review!

Great to hear! We hope it makes your future sign ins as easy as possible. Thank you for your review!

Well, we can’t help you find a lost cell phone, but we do have an option to be able to still sign in if you misplaced it. It does require you to remember that password, though…

Glad you are enjoying it! Thank you

Glad you’re enjoying it!

Thank you for the feedback!

That’s great! Glad to hear. ??

We hope you continue to enjoy it. Thank you.

Thank you for your question, damnielle01, and we hope you are enjoying your 14-day trial of TraitWare!

Right now we are trying to make things simple with just a one time charge. You can see what you’re paying outright, and it keeps those monthly charges that we always forget to budget under control.

If this is something that you feel might be useful to you, please let us know so we can work towards adding this option in the future.

We hope this answers your question!

Thanks,
TraitWare Team