tyharrishdc

This is a bit urgent. May I have an update/status/eta of the theme update that will include a fix to this issue?

Looks like we are good. Thanks so much.

Hello @supernovia, thank you for responding and addressing the issue. I just tried clicking “Confirm Safe Mode” and it did not produce the error message.

Agreed @supernovia. But they didn’t respond, so I came back to this support forum to follow up. As of today, they still haven’t responded. Where can support/help for this issue be found?

Hello. Via email we were directed to update WordPress and the JetPack plugin, disconnect JetPack and then reconnect it to the website to WordPress.

We’ve completed all those steps as previously instructed. The same error message still occurred after attempting to confirm Safe Mode. Today we removed the staging site and started over from scratch. After creating the new staging site, the “Confirm Safe Mode” still renders the same results. Please advise.

Hello @supernovia. I double checked but yes the JetPack plugin is up to date. And yes, the issue takes place when I’m in the staging/duplicate site dashboard. I’ll try their direct support. Thanks for responding.

I read through https://jetpack.com/support/safe-mode/ a couple of times before I found this Forum but went back to see if there was something that I overlooked about the cause or action to take when receiving this error message. There isn’t one. I know I came across a thread in this forum before adding my own comment, but the answer was not provided on the thread.

Any help would be greatly appreciated because I’m not sure how to get past this hurdle.

Hello @kokkieh. Thank you for taking the time to respond.

Oh, hmmm. that’s not good. I was in the cloned site when I tried to confirm “Safe Mode”. Should I be confirming from the dashboard of the live website?