Ultimate Member

Hi,

Could you create a topic on the forum with the bugs and your design suggestions so we can look into this?

THanks

Hi @terzyman,

The auto generation of pages was changed to letting the user click a button from an admin notice to generate the pages as some sites are using plugins which auto email users when a new page is created and some users complained about the auto generation of the pages so we made this change for this reason.

It is now a simple 1 click process to create the pages. Did you not see any admin notice when you installed the plugin?

Thanks

@martnytrm

Thanks for the github issue. We will look into it!

Hi,

Sorry for the issues. Can you please contact us via our site: https://ultimatemember.com/contact/sales/ so we can add this to our helpdesk system and look into this for you.

thanks

Hi,

Sorry for the issues. Can you please contact us via our site: https://ultimatemember.com/contact/sales/ so we can add this to our helpdesk system and look into this for you.

thanks

Hi,

Sorry for the issues. Can you please contact us via our site: https://ultimatemember.com/contact/sales/ so we can add this to our helpdesk system and look into this for you.

thanks

Hi evollo,

Could you please contact us via here so can look into this in more detail:

https://ultimatemember.com/contact/sales/

Thanks

Hi,

You’ll need to update those free extensions as well. You can download the latest versions of those from our site.

Thanks

I have checked the ticket submitted via our site and the issue was not able to be resolved without us being provided with login details by the customer. These were provided to us by the customer.

We try and avoid logging into customer sites but occasionally it is required especially since UM is a front-end membership platform so to see issues sometimes we need to be logged into their site (not as admin, just general user).

We never ask for wp-admin login details via wp.org forum as know this is against wp.org forum rules.

I will re-mention this to my support staff, to remind them of the processes and rules.

Thanks

Hi @hollysmalldesign15,

We have replied to all your tickets but every reply we have sent has come back with delivery failure. I believe you may have entered the wrong email address when submitting the tickets but I will not share this email address here in the public domain.

I tweeted what I believe is your twitter handle yesterday to try and get in contact with you but not sure if you got that notification? You can see the tweet here: https://twitter.com/umplugin/with_replies

If you can please try submit a pre-sales or support ticket again using a gmail address we will reply to that and see if you get that reply.

Thanks

Hi @edugaurav,

It is stable but there are a lot of changes to the plugin’s code base and because of the significant changes to the plugin we are doing it in a staged release. We will be releasing the 2.0 version to the wp.org plugin directory this month. If you’ve just installed UM recently you can install 2.0, the stage release is mainly for the benefit of people who have been using pre2.0 versions of UM.

Thanks

Hello @edugaurav

Can you please update to version 2.0 of UM. It removed the redux framework setting from our plugin so I believe this will resolve your issue. Please see this doc on updating to 2.0.

https://docs.ultimatemember.com/article/262-manually-updating-to-2-0

Thanks

Hi @stickysweet,

The reason this is not going away when you uninstall UM is because this my account menu item is not added by UM. It is added by your avada theme fusion builder. UM does not add any menu items to nav menus. If you check your page source code you will see this for the menu item (see below). I would appreciate if you would update your rating/review taking into account that this is not caused by UM but your theme.

Thanks

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• This reply was modified 6 years, 11 months ago by Jan Dembowski.

Hi @kepjr,

Afraid that this is not currently possible with UM. UM fields can only be edited by users from their profile page. Will add this idea to our user suggestion list for potential new features in the future!

Thanks ??

Hi Igor,

Thanks for the feedback. The reason for lack of updates to extensions is that for last 8 months we have been working on UM2.0 which is a very big update to 2.0 with a lot of significant code changes and improvements. We recently released this 2.0 version (manual update stage at the moment) but 2018 will see a heavy focus on new extensions and improvements to existing extensions. Not really allowed to discuss extensions too much here so please get in touch via our website so we can discuss our plans for future in more detail and progress with groups extension.

Thanks