underbaked

Dear Jobayer,

I’ve replied to your last email yesterday at the support mailbox and have no heard back from you since. Can anyone please confirm whether you or your team have done all possible testing on this issue, and conclude that this scenario of students accessing course content without payment, is not possible (despite the participant counter has shown to be increased in size)?

Thank you and kind regards,

Dear Jobayer,

I’ve published one course here.
I’d be happy to take the discussion through email if that would be more efficient, but not sure how I could reach directly to you by mailing a general support mailbox. My email address is [email protected], not sure if you could email me directly for further discussion.
Please let me know if there’s additional information you need.

Thank you and kind regards,
Adi

Dear Dip Saha,

Please see below requested screenshots. I’ll not that as of opening of this thread I’ve set my courses visibility to “private” until this issue is clarified, as I cannot allow any new registrations to my courses just yet. I do not offer any free courses on my website. All I offer is paid courses only.

Thank you and kind regards,

Plugins list:

Monetization settings:

Courses Page:

Dear Dip Saha,

Please see screenshot below – all my products are set the same way, and as explained above, I did see full and correct purchases from my website, it’s just that the parcipants counter suggests that there might have been some breach which could allow users to enroll into the course without paying for it, although I truly can’t understand how it is possible. Please let me know if there’s any additional information you need.

Thank you and kind regards,

Dear Dip Saha,

Thank you for your response.

Just to clarify, I am using the free version of Tutor LMS, and this issue appears to be due to malfunction of Tutor LMS with woocommerce, where courses are sold as products.

Can you please advise whether your team are aware that this issue exist, and whether I can get support for it by submitting a ticket as suggested by you above, even if I do not have Tutor LMS Pro version?

Thank you and kind regards,

Dear Rashed,

Thank you for your prompt response – I am checking the available options in the free version, but there’s no add-on available in the free version which allows me to run a report or check the analytics.

I will highly appreciate if you can direct me to the right setting to monitor the student progress in the free version, if this is indeed available.

Thank you and kind regards,

Dear Rashed,

Thank you for your response, just to double check my understanding – I’ve watched many tutorials which show that when an admin visits a student profile page, they are able to see which courses they have enrolled to, and their progress.

So this feature is not available to both free and pro versions?
Was it available in the past and then taken off? I’d like to check on students’ progress in some way, but at this stage I cannot update to the pro version, but certainly considering it in the not too distant future.

Thank you and kind regards,

Dear all,
Issue was resolved – for future reference and searches, users should also try to logout their wordpress dashboard before attempting to connect the plugin to the web app.

Thank you and kind regards,

Dear Matthias,
Seeing as the issue could not be resolved and due to timelines constraints I have on my end, I had to look for alternative solutions. I will be looking into the plugin again for more updates in the future as I find it very simple and convenient to use.
Thank you and kind regards,

Dear Cristian,
Thank you so much for your response – this indeed fixed my issue!

Kind regards

Hi Matthias,
I have just tried your above suggestion, but unfortunately it didn’t work. As I mentioned, I tried deactivating LiteSpeed previously and it didn’t work. I now fully deleted it and the issue still persists. Below are the rest of the installed plugins on my list – not sure if you can guess which one may be causing the issue?
Depicter
Folders
Hostinger
Polylang
Rank Math SEO
Spectra
Starter Templates
wpDiscuz
WPForms Lite
Yoast Duplicate Post

I have Astra theme activated.
Thanks again for your time looking into this

Hi Matthias,
Many thanks for your prompt response – I guess the only plugin on my list that might be enabling JS optimization is LiteSpeed Cache, as it has a “page optimization” setup page (I am not using a lot of plugins). I tried deactivating it alltogether, but it still doesn’t work.
May I kindly ask what do you mean by “excluding the javascript file from Embed Privacy”?
I do not see any such option under the Embed Privacy plugin settings.

Kind regards,