universaldesignz

Hey! Thanks for getting back. I have just received an email from my theme builder guys who has rectified the issue.

Thank you for your prompt response. Stay safe.

• This reply was modified 3 years, 10 months ago by universaldesignz.

Please scroll down and you will see a shadow it has recently disappeared.

Hey!

Here you are.

https://web.universaldesignz.co.uk/UDtmp

Hi @fclaussen,

I hope everything is well with you. I had some complaints from few of my colleagues. This is not an ideal solutions as not very site visitor will be tech-savvy enough they will just move on elsewhere. But might help you to troubleshoot. Once the cache and cookies are deleted the problem gets resolved. But as I said a patchy temp work around. It would be nice to know once this gets resolved. Can you kindly provide a ETC?

By the way the error message has the repeated twice (We could not verify the the security token. Please try again.)

Thank you
Kindest regards
Jay Vijay

I don’t understand why has this been marked as resolved and I have had no response on my email or on here. This is bad losing faith already in Brizy.

Hi Sergiu I hope you have seen my email with a response that I sent you yesterday.

“Hi Sergiu appreciate for your response,

Q: 1. How does your support/tech support/SLA work, that is very important. Also if it’s included in the Pro Lifetime.
A: Brizy is build by ThemeFuse team. We sold a lot of wp themes in last 10 years in themefuse, themeforest and other marketplaces. Themefuse on Themeforest: 4.5 from 2623 ratings
https://themeforest.net/user/themefuse
:1 ::: That’s nice to know. But is the support/tech support included with the pro life? What is the SLA? As this is absolutely essential for me to be assured.

Q: 2. Is Brizy GDPR complaint?
A: This is a difficult question What means GDPR? Google fonts can be used remote or it is needed to upload locally?
:2 ::: There are number of things that you will have to check UK/EU General Data Protection Regulation (GDPR) I can only highlight few things (example do you or the theme builder set any cookies, collect any PII, google fonts, FA etc.).

Q: 3. I can’t even find a way to communicate with them via email. The only way to get in touch with them is typical chat, which only works via logging into FB (I would NOT EXPECT to do, Hard to trust FB).
A: We have a lot of messages here in the chat
:3 ::: Do you have an support email address and ticketing system?”

Not everyone trust facebook after so many riff-raff caused by them.

Kindest Regards
Jay

Thank you very much. I am so sorry didn’t respond you back on my previous issue due to some reason I am not getting any notifications (even though Notify me of follow-up replies via email is check)

Kindest Regards
Jay