user2501

Hi Richard,

Thanks for your help – the browser does indeed confirm a certificate.

WooCommerce is still claiming it’s insecure – maybe because the General settings still show URL set to HTTP rather than HTTPS – but everything looks good on the front end. I’ve looked at switching the URL, but I’ve a managed WP account and I don’t have the option to do it in WP, the link takes me into GoDaddy backend. I’m a bit scared about breaking the site trying, so I might just leave it as it is, or talk to GoDaddy and see what they say. But if the certificate is there and the security is functioning (as I assume it is), I’m not too fussed about what the WP check says.

Thanks again for your help.

Hi Steve / Richard,

Thanks very much for your replies, this helped me narrow down on the problem. I think I’ve found the missing link, looks like another person working on the site set up a Cloudflare free SSL certificate and joined it up in GoDaddy somehow. So it ‘should’ be working, I’ve just got to find out why WooCommerce doesn’t recognise it.

Steve, I can’t find a CPanel. I’m on a GoDaddy Managed WordPress hosting, I’ve just read that they don’t offer a CPanel as part of that. Is there another way I can check to see if there is a *crt file? Otherwise I can just try switching the URL as you’ve suggested and see if that works, would be nice if I could check the file somehow though.

Many thanks.