Vadim

Hello,

Thank you for your message. We understand your preference to continue the discussion in the support ticket. Please find our detailed response in your ticket here: https://cleantalk.org/my/support.

Feel free to reply directly to the ticket if you have any further questions or concerns.

Thank you for providing the details!

Certainly, we can continue the conversation privately through our support system: https://cleantalk.org/my/support/open.

Hello, @wouwtje

To assist you better, could you please provide:

• The plugin or method used to create the forms on your site.
• A link to the form where the issue occurs.

Hello @bneuhaus,

You can temporarily disable Two-Factor Authentication (2FA) directly from your CleanTalk Dashboard:

• Switch to your Security Dashboard: Menu “Services” —> choose “Site Security”.
• Find your website and click the link “Settings” under its name.
• Check the “Turn two factor authentication (2FA) off” option and click the button “Update”.

Here’s detailed guide: https://cleantalk.org/help/two-factor-auth

Please note, this is a temporary solution. The issue might be caused by your site’s theme or a plugin managing the login form. To investigate further, could you provide:

• The theme currently active on your site.
• Any plugins used to customize or manage the login process.

Hello @frozenpenguins

Could you please try unsubscribing by clicking one of these buttons:
https://www.ads-software.com/support/plugin/cleantalk-spam-protect/

Does it work for you?

Now all countries except the USA have been added to your Security Firewall’s Personal Blacklist for https://s***al.ze***er.tech and all new requests from this suspicious IP will be blocked.

Hello @zerotechz

The request from 188.166.108.93 was allowed on?https://s***al.ze***er.tech?as shown in the?Security Logs. For this website, you have blacklisted only 3 countries, please check your?Personal Lists.

All countries except the USA are blacklisted in your Personal Lists only for your second site.

Hello @krishkerckhoffs

Thank you for your feedback. Let us know if you need more assistance.

Hello @chcw,

Usually no additional actions are required for the plugin to work. You can test the protection with [email protected]. A request with this mail should be rejected.

Write us if you have any problems, we will be glad to help.

Hello @weblabza

This question is regarding our paid services. We can’t discuss paid services on the WordPress forum – it is restricted by WordPress forum rules.

Please, open a ticket in our private support system:

https://cleantalk.org/my/support/open

Hello @gregsgraphics, @robmaric

We’ll check the banner preformance for errors and come back to you with feedback within 3 business days.

Please, try clear the website cache, and refresh the page. Does the issue persist?

Hello @robmaric,
Please specify which site you see the “Leave your feedback!” banner on. We would like to look at the settings and license of your plugin.

Hello, @xonnie316!

Unfortunately, we don’t provide whitelists for countries as all requests from whitelisted countries will be allowed, even 100% spam.

Hello @aanubera, we got your request in our Ticket system, lets continue troubleshooting there: https://cleantalk.org/my/support

Thank you.