valancia

https://snipboard.io/G0eb7p.jpg

Hello,

I installed your plugin and configured mail.zoho but I get an error when testing sending a email https://snipboard.io/4f2vgV.jpg

Click here to view the full Error Log for debugging:
Versions:
WordPress: 5.2.2
WordPress MS: No
PHP: 7.1.14
WP Mail SMTP: 1.6.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.zoho.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.1e-fips 11 Feb 2013
SMTP Debug:
2019-08-26 21:49:55 Connection: opening to smtp.zoho.com:587, timeout=300, options=array (
)
2019-08-26 21:49:55 Connection: opened
2019-08-26 21:49:56 SERVER -> CLIENT: 220 mx.zohomail.com SMTP Server ready August 26, 2019 2:49:55 PM PDT
2019-08-26 21:49:56 CLIENT -> SERVER: EHLO lifetravelstores.com
2019-08-26 21:49:56 SERVER -> CLIENT: 250-mx.zohomail.com Hello lifetravelstores.com (gator4208.hostgator.com (108.167.189.34))
250-STARTTLS
250 SIZE 53477376
2019-08-26 21:49:56 CLIENT -> SERVER: STARTTLS
2019-08-26 21:49:56 SERVER -> CLIENT: 220 Ready to start TLS.
2019-08-26 21:49:56 CLIENT -> SERVER: EHLO lifetravelstores.com
2019-08-26 21:49:56 SERVER -> CLIENT: 250-mx.zohomail.com Hello lifetravelstores.com (gator4208.hostgator.com (108.167.189.34))
250-AUTH LOGIN PLAIN
250 SIZE 53477376
2019-08-26 21:49:56 CLIENT -> SERVER: AUTH LOGIN
2019-08-26 21:49:56 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2019-08-26 21:49:56 CLIENT -> SERVER: Y29udGFjdEBsaWZldHJhdmVsc3RvcmVzLmNvbQ==
2019-08-26 21:49:56 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2019-08-26 21:49:56 CLIENT -> SERVER: UEFTU1dPUkR6b2hvLmNvbQ==
2019-08-26 21:49:56 SERVER -> CLIENT: 535 Authentication Failed
2019-08-26 21:49:56 SMTP ERROR: Password command failed: 535 Authentication Failed
2019-08-26 21:49:56 SMTP Error: Could not authenticate.
2019-08-26 21:49:56 CLIENT -> SERVER: QUIT
2019-08-26 21:49:56 SERVER -> CLIENT: 221 mx.zohomail.com closing connection
2019-08-26 21:49:56 Connection: closed
2019-08-26 21:49:56 SMTP Error: Could not authenticate.
All mail.zoho details seem ok. I’m using:

Username: mail.zoho account email
Password: mail.zoho account password
Host: smtp.zoho.com
Port: 587
Encrypt: TLS (client tells me it’s STARTTLS – can I use TLS?)

Can you help? Its urgent.
If needed I can provide website access details.

Thanks