valentinai

Thank you for letting us know. We’ve actually sent you emails from both our support team and our pre/post-sales manager, and our manager Kim Renberg even tried to connect with you on LinkedIn. It’s possible these messages didn’t reach you.

To ensure we can assist you, could you please try one of these options?

1. Send us an email from a different address to [email protected]
2. Check your LinkedIn messages for a connection request from Kim Renberg

We’re eager to help and don’t want you to miss out on any information. If you’re still having trouble, please let us know, and we’ll find another way to connect.

Hi, our support team replied to your email yesterday – please check the spam if you don’t find the email.

Thank you.

Thank you for your patience, and the details you’ve provided about the issue. After investigation, we believe that the issue might not be related to the plugin itself but rather specific to your site’s configuration.

To better assist you, we’d like to take this conversation to our support chat. This will allow us to provide you with more direct and personalized assistance. Could you please reach out to us through?[email protected]? We’ll be able to look into this more thoroughly and help you resolve the issue efficiently.

Thank you

WordLift Team

Thanks for your feedback, we’re reviewing it and will provide an answer shortly.

Thank you, Daniel, for taking the time to share your thoughts on our product. Here’s some additional context to address your concerns:

• You mentioned a tab in the settings of the plugin that shall be removed. While it’s in our backlog, it hasn’t been a high priority because we introduced over a year ago a solution with the Looker Studio connector; the connector allows anyone to blend any schema from a WordLift KG with any of the 600+ Looker Studio-supported data sources. With the previous integration, we were limited to storing annotations as events in GA.
• It’s true that we sometimes struggle to manage the varying priorities of different clients. However, the end goal is the same (automate SEO), and we all use the same platform. The user interface can differ, but the underlying technology to publish linked data, analyze content, and generate content is the same. Our platform is API-based; the same backend is used by both our store customers as well as our enterprise clients. Our clients can test the APIs available from here: https://docs.wordlift.io/category/api/
• In mid-August,  we released a significant update to our backend platform to improve the filtering abilities of the GraphQL end-point; this helps our clients re-use the structured data in their knowledge graph. In August, we worked on 2,136 code additions and 405 code deletions on the WordPress plugin.
• We have excellent relationships with the teams from both InLinks and SchemaApp and are pleased to hear that you found the solution that works for you. We all represent unique products for implementing a Semantic SEO strategy.
• We offer straightforward solutions for text annotation through the Google Sheet Add-on and a free tool like the one we released at the end of August on our website. These are helpful options for those interested in semantic SEO. We developed our content analysis instead of relying on a third-party NLP platform to let clients use their custom vocabulary in the extraction. We constantly look for alternatives in this area and actively contribute to open-source projects like OpenTapioca or GPT-based solutions.
• We are experiencing double-digit growth in ARR because we offer a solution that integrates various aspects of SEO, from semantic annotations and linked data publishing to content generation, such as the new connector for LangChain and Llama Index.
• Your trial began on the evening of July 28th. After a series of emails with our Sales Representative, you decided to stop the trial without having the opportunity to talk with our technical support or SEO team. Our sales team works incredibly hard to acquire SEO skills and understand a complex, ever-evolving SEO automation platform. We’re far from perfect, but we strive to improve daily.

Thank you for allowing us to clarify these points.

Best Regards,

WordLift Team

Dear Daniel,

Thank you for your candid feedback. We take your concerns seriously and are actively working on improvements:

1. We are removing outdated information on Google Analytics to ensure more accurate data.

2. A new on-boarding flow for WordPress users is set to release this quarter, aimed at resolving the inconsistencies you’ve highlighted.

3. Updating the GA integration is on our roadmap. Meanwhile, you can blend data from the Knowledge Graph with Google Analytics and Google Search Console using the Looker Data Studio connector.

Your input is invaluable to us, and we’re committed to serving you and clients like you better moving forward. Please feel free to reach out if you have more comments or concerns.

Best regards,

WordLift Team

Dear JustinF,

We apologize for the absence of replies to your inquiries and any inconvenience it may have caused. We want to assure you that we are actively working to address this issue and enhance our responsiveness to provide an even better user experience.

Regarding the issue you encountered with the “invalid license” nag on the WordPress dashboard, we understand the frustration it may have caused. We want to assure you that our development team is fully committed to resolving this matter promptly. They are working on a solution, and we will provide you with an update as soon as it is implemented.

Thank you for your understanding?and patience.

WordLift Team

Yes, we do. We are working to fix the issue and improve the user experience with our product. Thank you for your patience and understanding. See you soon.

Hi Justin,

We understand the inconvenience, and we want to extend our apologies for any inconvenience the issues may have caused. Please rest assured that our development team is actively working on the issues to solve them promptly. Our goal is to provide a seamless user experience, and we appreciate your patience as we address this matter. We will take steps to prevent such occurrences in the future and ensure a smoother and more reliable communication process.
I also want to express my sincere appreciation for sharing your feedback regarding the lack of support and responsiveness you encountered during your trial period.

Thank you for your understanding and for taking the time to provide your feedback.

The WordLift Team